IT Infrastructure Operations Specialist

Name daniel amdei

Email ******.*****@*****.***

Phone 904-***-****

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PROFESSIONAL SUMMARY

Results-oriented Operations years of experience in the installation, maintenance, and troubleshooting of enterprise-level IT infrastructure. Proven track record in managing complex hardware deployments, resolving network issues, and overseeing structured cabling installations. Strong background in ensuring operational continuity, collaborating with internal teams, and executing both small and large-scale projects. Adept at working within ticketing environments, documenting activities, and adhering to strict Standard Operating Procedures (SOPs) for seamless service delivery.

KEY SKILLS & EXPERTISE

Hardware Deployment & Management: Expertise in installing, configuring, and maintaining servers, networking equipment, and other IT hardware in data center environments.

Rack Installation & Deinstallation: Skilled in the physical installation, power-up, de-installation, and reconfiguration of server racks and IT equipment.

Break/Fix and Support: Experienced in troubleshooting hardware failures, replacing Field Replaceable Units (FRUs), and resolving connectivity issues with minimal downtime.

Structured Cabling & Labeling: Proficient in structured cabling installation (fiber, copper, telecom) with detailed labeling and troubleshooting to ensure reliable network connections.

Network Troubleshooting: In-depth understanding of Telco connectivity issues and network switch replacement, ensuring operational efficiency.

Project Management: Ability to independently execute small IT projects and assist with larger-scale infrastructure initiatives, including planning and coordination with management.

Documentation & SOP Adherence: Creating, updating, and maintaining accurate documentation for installation processes, procedures, and issue resolution to ensure continuous improvement and compliance.

Cross-Functional Collaboration: Communicating effectively within ticketing environments, working closely with internal teams to support Oracle Cloud services and other enterprise infrastructure requirements.

PROFESSIONAL EXPERIENCE

network admin

EIABC – ETHIOPA

Led the deployment and configuration of hardware systems, including servers, switches, and ensuring smooth integration into the organization’s IT infrastructure.

Managed the full lifecycle of rack installations and de-installations, from initial hardware .

Provided comprehensive break/fix support, replacing FRUs and resolving hardware or network issues within established service level agreements (SLAs).

Diagnosed and resolved Telco connectivity issues, coordinating with network teams to restore and improve connectivity.

Implemented structured cabling solutions across enterprise locations, ensuring robust and organized network infrastructure.

Documented procedures, troubleshooting steps, and SOPs, ensuring accuracy and accessibility for team members and future reference.

Assisted with the management of small-scale IT projects, contributing to planning, resource allocation, and progress tracking to ensure project goals were met on time.

oubleshooting tasks.

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