Experienced Customer Service & Billing Specialist

Sandy Simon

813-***-**** • *************@*****.***

Professional Summary

Customer-focused professional with 25+ years of experience in customer advocacy, problem resolution, and high-volume call center environments. Proven ability to communicate clearly and professionally while resolving complex billing and service issues. Highly proficient with strong typing, reading comprehension, and multitasking skills, enabling efficient support in fast-paced, remote settings.

Core Skills

Customer Service & Customer Advocacy

Billing Inquiries & Account Resolution

High-Volume Call Handling

Customer Training & Product Support

Problem Solving & Conflict Resolution

Coaching & New Hire Development

Attention to Detail & Time Management

Professional Experience

Verizon Wireless Remote

Customer Champion Specialist II 05/2000 – Present

Managed a high-volume call queue, resolving complex customer billing and service issues while consistently upholding Verizon Wireless core values.

Delivered clear, professional communication to de-escalate concerns and drive timely, accurate resolutions.

Successfully adopted and implemented new company initiatives, tools, and best practices to improve service quality and operational efficiency.

Completed Project Management training and contributed to measurable positive outcomes for high-volume business accounts.

Coached, mentored, and supported new hires to ensure strong performance and adherence to service standards.

Demonstrated exceptional attention to detail, consistently driving customer issues to successful completion.

Consistently exceeded key performance indicators (KPIs) and met or surpassed all assigned project deadlines.

Education

University of Phoenix

C. Leon King High School

Technical Skills

Automated Customer Support Systems

Windows Operating Systems

Microsoft Office Suite

Technical Support Tools

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