Customer-Focused Administrative Professional with Leadership
Resume:
APRIL ROMERO
EDUCATION
Diploma
Merrill Community Schools
1992
PROFESSIONAL EXPERIENCE
Owner
K&S Underground, Midland, MI July 2017 - Current
Managed daily operations, ensuring safety and compliance across all projects.
Supervised project teams, providing guidance and support to enhance productivity.
Developed and implemented workflow processes to improve operational efficiency.
Coordinated with clients to assess project needs and deliver tailored solutions.
Oversaw budgeting and resource allocation for multiple concurrent projects.
Analyzed project performance data, identifying areas for improvement and cost savings.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Administrative Assistant
The Dow Chemical Company 2006-2017
Coordinated travel arrangements and meetings for executives, streamlining logistics.
Developed and maintained filing systems, ensuring easy access to documents.
Assisted in budgeting and expense tracking, ensuring accuracy in financial reporting.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
TECHNICAL SKILLS
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
SUMMARY
Dedicated professional with a proven track record in small business operations and project management at K&S Underground. Expert in customer relations and relationship building, I successfully enhanced operational efficiency and client satisfaction, leading to increased repeat business. Skilled in budgeting and contract management, I drive results through effective communication and strategic planning.
************@*****.*** Midland, MI 48640
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