Multifaceted Customer Service Specialist with Remote Experience
Resume:
ERIN ELIZABETH SINGLETON
New Orleans, LA *****
*****************@*****.***
PROFESSIONAL SUMMARY
Customer service representative with experience handling phone, chat, and email inquiries. Strong communication skills, steady performance, and accurate documentation. Background in hospitality, retail, remote e-commerce, and night audit operations. Skilled in resolving issues and supporting customers with clear information.
SKILLS
• Customer service
• Phone, chat, and email support
• Data entry and documentation
• Microsoft Office
• Remote work tools
• Time management
• Conflict resolution
• E-commerce order processing
PROFESSIONAL EXPERIENCE
NeauxlaGirlMom LLC – Remote
E-Commerce Owner 2020 – Present
• Respond to customer questions on Amazon, Etsy, and eBay.
• Manage returns, order updates, and delivery issues.
• Create listings, research products, and track inventory.
• Communicate with vendors about stock and shipping issues.
• Pack and ship orders with accurate tracking.
Intralox – New Orleans, LA
Inspector / Packer Jan 2023 – Jul 2025
• Logged product counts and documentation.
• Reported defects to quality control.
• Supported team goals and productivity.
• Maintained clean work area and safety steps.
Wyndham Avenue Plaza – New Orleans, LA
Night Auditor / PBX Operator 2015 – 2017
• Handled after-hours guest inquiries.
• Completed nightly audits and balanced transactions.
• Updated billing details and guest accounts.
• Routed calls and coordinated with security and housekeeping.
• Documented issues for management.
Cafe Sbisa – New Orleans, LA
Seasonal Pastry Chef 2018 – Present
• Prepared desserts and followed recipes.
• Monitored stock and organized work area.
• Supported team during high-volume times.
Walmart – New Orleans, LA
Electronics Sales Associate Sep 2010 – Jan 2011
• Helped customers with product questions and device setup.
• Demonstrated products to support sales.
• Maintained displays and monitored stock.
Starwood Hotels & Resorts – New Orleans, LA
Front Desk Associate / Banquet Server / Room Attendant Mar 2008 – May 2010
• Checked guests in and out and managed billing.
• Responded to guest questions in person and by phone.
• Followed brand standards.
Office Depot – New Orleans, LA
Copy & Print Services Specialist Feb 2006 – Aug 2007
• Assisted customers with print orders.
• Entered order details with accuracy.
• Maintained equipment and organized area.
Club Dreamers – New Orleans, LA
Bar Manager May 2005 – Dec 2012
• Managed staff schedules and operations.
• Resolved customer complaints.
• Monitored inventory and ordered supplies.
EDUCATION
Southern University at New Orleans
Business Studies 2004 – 2007
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