Versatile Professional: Customer Service & Trades Expert

David Mena

North Brunswick, NJ *****

**.******@*****.***

+1-718-***-****

Professional Summary

Versatile and dedicated professional with comprehensive experience in customer service, sales, data entry, and specialty trades. Recognized for a proactive approach to client relations, attention to detail, and the ability to thrive in fast-paced environments. Adept at managing complex workflows and providing seamless support while maintaining a consistently positive customer experience. Work Experience

Customer Service Representative

Modivcare-Edison, NJ

July 2023 to January 2025

• Manage a high volume of inbound calls with professionalism and empathy, ensuring an exceptional customer experience.

• Coordinate non-emergency medical transportation with precision, prioritizing client needs and appointment logistics.

• Navigate multiple systems and interfaces efficiently while maintaining clear, courteous, and solution- focused communication.

Customer Service Representative/Call Center

Navient-Trenton, NJ

January 2022 to July 2023

• Delivered exemplary service across high call volumes, handling both inbound and outbound communications.

• Assessed client inquiries, verified account information, conducted research, and provided timely resolutions.

• Maintained strict adherence to regulatory and procedural guidelines while tailoring support to individual client needs.

Form Casting Specialist

Foster Reeve Architectural & Ornamental Plaster-Brooklyn, NY June 2016 to January 2022

• Crafted premium ornamental moldings with precision, contributing to high-end architectural projects.

• Collaborated with design teams to interpret technical drawings and ensure aesthetic excellence.

• Maintained strict quality standards and timelines in a hands-on production environment. Elevator Operator

R&M Properties-Queens, NY

February 2013 to June 2016

• Maintained a safe, orderly, and welcoming environment for residents and visitors in a multi-unit residential building.

• Ensured elevator operations complied with safety standards and building protocols.

• Provided friendly assistance and served as a reliable point of contact for residents. Education

George Westinghouse High School

Brooklyn, NY

September 1998 to June 2002

Skills

• Customer service

• Microsoft Office

• Microsoft Excel

• English

• Customer Service & Call Center Operations Data Entry & Administrative Support Amazon Workspaces Microsoft Office Suite (Word, Excel, PowerPoint, OneNote) Verbal & Written Communication Excellence Multitasking Across Platforms & Systems

• Phone etiquette

• Microsoft Powerpoint (2 years)

• Communication skills

• Organizational skills

• Data entry

• Salesforce (2 years)

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