Dynamic Client Relations & Success Manager

JAYDA B. ROBERSON

Email; ********************@***.***

CUSTOMER SUCCESS MANAGER

Client Services Customer Relationship Management Account Management Reliable, energetic and resourceful customer service professional with over five years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management, relationship-building and communication. WORK EXPERIENCE

Geico - Macon, GA

Customer Service Representative

Responsible for managing 45+ accounts in financial service industry while ensuring quality service.

• Promptly respond to customer enquiries in person or via phone, email, mail or social media.

• Quickly and efficiently open customer accounts by accurately recording account data.

• Maintain financial accounts by processing customer adstments timely and professionally.

• Increased customer base by 30% during the year 2019 due to the delivery of quick service. Gas South - Atlanta, GA

Telephone Sales Representative

Improved many accountings, customer service and organizational tasks to promote the financial health of this company.

Developed and improved the capabilities of sales representative team over the course of two years.

• Received 97% satisfaction rating from customers after completed phone or video call.

• Kept records of customer interactions, processed customer accounts and filed documents.

• Collaborated with team to quickly resolve customer complaints with appropriate action.

• Effectively managed approximately 100 incoming calls daily. Emory Healthcare- Atlanta, GA

Billing Specialist

Used strong communication skills to collaborate with team members to ensure efficient service while improving many accountings, customer service and organizational tasks to promote the financial health of this company.

• Creating invoices and billing materials to be sent directly to a customers or patients.

• Collaborating with patients or customers, third party institutions and other team members to resolve billing inconsistencies and errors.

• Inputting payment history, upcoming payment information or other financial data into an individual account.

• Informing patients or customers of any missed or upcoming payment deadlines. EDUCATION

ALBANY STATE

2024-PRESENT

PROFESSIONAL SKILLS

• Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).

• Comfortable working in both Microsoft Windows 10 and Mac OS X.

• Excellent communication skills with a focus on team building and customer relations.

• Outstanding organizational, multitasking, and problem-solving abilities. VOLUNTEER EXPERIENCE

Habitat for Humanity - Atlanta, GA 05/2024 – PRESENT Non-Profit Organization

• Volunteer laborer restoring a 12-home community.

• Supervised three teams of five people to ensure successful completion of project. Big Brothers Big Sisters - Atlanta, GA

Youth Mentoring Organization

• Worked as a volunteer youth mentor to empower and support children.

• Developed productive after school activities for young adults to reinforce positive learning. Outstanding Customer Service Award - Geico

• Recognized for outstanding service to clients and dedication to fellow employees.

• Received one of two awards given in a corporation of 1000+ employees. PROFESSIONAL MEMBERSHIPS

• Professional Customer Service Association (08/2019 – PRESENT)

• American Society for Personnel Administration (10/2024 – PRESENT)

• Freshmen Communications Academic Council (2023 – 2020)

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