Customer Service Professional
Resume:
Boris Okhman
818-***-****. ***********@*****.***
A passionate, hardworking bilingual team player with experience in transportation, sales, customer service and general office management. I am Inquisitive, adept at learning and focused on timely and successful outcomes.
KEY QUALIFICATIONS
Customer service, Communication skills, Teamwork, Planning, Management, Attention to details
WORK EXPERIENCE
Argo Limousine Int: North Hollywood, CA February 2024 – Present
Dispatcher:
Answer incoming administrative and non-emergency telephone lines courteously and professionally
Handle the phone system efficiently, managing multiple tasks simultaneously
Demonstrate a problem-solving attitude with an eagerness to find solutions and maintain composure during stressful situations
Manage multiple client portals, anticipating near-term requirements and preparing for all tasks
Organize work to streamline processes and reduce errors
Macy’s: Los Angeles, CA September 2023 -January 2024
Sales Associate/ Generalist (Seasonal):
Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs.
Be proficient in POS systems including but not limited to Search and Send and My Client.
Proactively assist customers who are using devices to shop and compare, whether Macy’s devices or their own.
Develop new business and expand client base through networking, suggestive selling and on the floor presence.
Maintain department recovery standards; including fitting room go backs to standard, if applicable.
Postmates: Los Angeles, CA October 2017 - April 2022
Delivery Driver:
Delivered a variety of items including office supplies, food and beauty supplies.
Drive ordered items to customer residences and offices, delivering orders either to the customer’s door or meeting customers on a curbside outside of the delivery location.
Mr. G’s Pawn Shop: Los Angeles, CA March 2016 - September 2017
Sales Associate/Inventory Specialist:
Data entry: posted advertisements for merchandise on eBay, shipped products and handled all aspects of online sales.
Maintaining a database of all inventory items, including product codes and other details
Rotating the stock so the store is up to date with the current requirements.
Researching and resolving any inaccuracies in inventory and internal processes.
Conducting data entry, scheduling, customer service, etc., and related duties.
Edu. Chess: North Hollywood, CA August 2015 - January 2016
Chess Tutor:
Working at public and private schools in the San Fernando Valley taught basic chess skills to kindergarten through 6th graders.
Establish team goals and plan for chess preparation and competition; Promote and
monitor these goals to keep the team on task.
Enterprise Rent-A-Car: Calabasas, CA January 2014 - January 2015
Service Agent:
Collected and dropped off rental car clients at home or places of business.
Cleaned cars and performed light maintenance.
Inspected and refueled rental cars.
Argo Limousine Int: Woodland Hills, CA February 2008 – January 2014
Office Manager/Driver:
Scheduled, dispatched drivers and contacted clients, primarily working through third party companies.
Maintained and expanded roster of affiliated limo companies to ensure optimal usage of fleet as well as supervising of the drivers.
R & R Automobiles, CA October 2003 - 2007
Office Assistant:
Searched our inventory of hundreds of vehicles from multiple locations to help find the perfect match for your customer
Described all optional accessories available for customer purchase, and explain in detail product features and benefits
Used outstanding communication and listening skills to help negotiate terms
Used Kelly Blue Book software as resources
EDUCATION & CERTIFICATION
CPR/ First Aid certification - 2024
OSHA 10 Construction Safety and Health – 2024
JVC – Apartment Maintenance Technician - 2019
Los Angeles Valley College, Los Angeles, CA - 2009
Coursework in Business Administration - 2009
William Howard Taft High School, Woodland Hills, CA - High School Diploma - 2003
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