Store Manager Customer Service Leader
Resume:
Arnesha lea
Burlington, NC *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Food Lion
AHOLD Delhaize-Burlington, NC
October 2021 to May 2025
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
• Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by XX%
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Coordinated special events or promotions within budget constraints while exceeding customer expectations
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly
• Collaborated with the management team to develop and implement operational policies and procedures
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Implemented customer loyalty programs resulting in a XX% increase in repeat business
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Night Shift Supervisor
Glen Raven Mills-Glen Raven, NC
March 2016 to August 2021
Loading Pin Wheels
Assigns Nightly Count
Morning Inventory
Shift Meeting
Dispatch center
Office Mananger
Haw River Recycling-Haw River, NC
November 2011 to September 2015
Weighing and Assigning Trucks
Order Fills
Inventory
Emails sending and receiving
Payroll
Office meetings
Schedule
Send Out Containers Over seas
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
• Prepared reports on office expenses, budget variances, and operational performance for senior management review
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
• Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/ subcontractors in a professional manner
• Streamlined the invoice processing system by implementing an automated software solution resulting in a XX% reduction in processing time
• Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
• Improved customer satisfaction ratings by implementing a feedback system that resulted in an increase of XX% positive reviews
• Managed the office budget, tracking expenses and identifying areas for cost-saving measures
• Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records
• Coordinated logistics for company events, including venue selection, catering arrangements, and guest accommodations
Cleaning Crew
First Call cleaning and Restoration-Burlingtin N.C May 2008 to September 2011
Responsibilities
Each day at work I would load up the utility van with cleaning supplies such as Clorox, biofumed alchol and hepavacs to clean up houses, schools,and building that have had fires floods and water damage and on some days we would have to clean up Certain scenes such as deaths or homicides & sometimes I would do installation cleaning
Accomplishments
I became a shift maintanance leader which I had control over paper work scheduled cleanings for our team and ordered supplies for the job that was scheldued. Talked to clients about the experience and what there expectations were as far as my work and my teams work Skills Used
The skills of patience,Concentration, Team Work,Communication between different people from different backgrounds. Caring for people not only as a customer but as a family member as well Education
Cummings High School-Burlington, NC
2004 to 2008
Upper secondary education
High school diploma or GED
Skills
• Microsoft Teams
• Refrigerator cleaning
• Customer communication
• Cost analysis
• Computer literacy
• Workshop facilitation
• Staff training
• Account management
• Basic math
• Job shadowing (employee development activity)
• Internal hiring
• Automated cleaning systems
• Air quality control
• Computer skills
• Fire safety procedures
• Window cleaning tools
• Sanitizing surfaces
• English
• Microsoft Outlook
• Invoice processing
• Janitorial experience
• Human resources
• Heavy lifting
• Overseeing training
• Cash handling
• Document management
• Performance management
• Microsoft Excel
• Hospitality
• Industrial cleaning
• Window cleaning
• Hazardous waste disposal
• Calendar management
• Administrative experience within retail industry
• Customer support
• Spreadsheet design
• Project coordination
• Zoom
• Correspondence management
• Residential cleaning
• Productivity software
• Microsoft PowerPoint
• Phone answering
• Cleaning surfaces
• Budgeting
• Care plans
• Cost control
• Degreasing cleaning chemicals
• Presentation preparation
• Travel scheduling
• Carpet cleaning chemicals
• Accounts payable management
• Job board recruitment
• Networking event recruitment
• Leadership
• Beverage refills
• Expense management
• Spreadsheet formulas
• Faxing
• Office building cleaning experience
• Trash removal
• Inventory control
• Role-playing (training delivery method)
• Cleaning carts
• Retail store cleaning experience
• Custodial experience
• Computer operation
• Accounts receivable management
• Teamwork
• Sanitation procedures
• Housekeeping management
• Restaurant experience
• Word processing
• Pricing strategies
• Vacuum cleaners
• Shift management
• Food preparation
• Hazardous waste management
• Maintaining patient confidentiality
• Team motivation (leadership skill)
• Mirror cleaning
• E-waste
• Sanitation
• Hotel cleaning experience
• Staff scheduling
• Food handling
• Data cleaning
• Customer inquiry handling
• Spreadsheet charts
• Working with large datasets in spreadsheets
• Specialty cleaning chemicals
• Microsoft Office
• Supervising experience
• Data analysis skills
• Management
• Communication skills
• Organizational skills
• Floor cleaning chemicals
• Data sorting
• Time management
• Food service
• Crew management
• Conference training method
• Office supply management
• Meeting scheduling
• Referrals (candidate sourcing)
• Office equipment routine maintenance
• Mentoring
• Hospital cleaning experience
• Food safety
• Safe work practices
• Recruiting
• Client services
• Mops
• Customer complaint resolution
• Google Workspace
• Disinfecting surfaces
• Grammar Experience
• Report writing
• Greeting customers
• File organization
• Chemical handling safety procedures
• Manual handling
• Employee relations
• Bakery
• E-learning (training delivery method)
• Order assistance
• Marketing
• Customer service
• Spreadsheet conditional formatting
• Spreadsheet filtering
• Cleaning - Cleaning experience (More than 20 years)
• Administrative experience - Administrative experience (11-15 years) Certifications and Licenses
Driver's License
Contact this candidate