SANDRA
MARTINEZ
************@*****.***
Whittier, CA 90606
Bold Profile
Experienced with managing complex admissions processes and providing guidance to prospective students. Utilizes organizational and communication skills to ensure seamless processing and positive applicant interactions. Knowledge of admissions procedures and regulations, with focus on maintaining high standards of integrity and efficiency.
PROFESSIONAL SUMMARY
SKILLS
• Strong organization
• Data verification
• Client relations
• Medical admissions processes
• Good bedside manner
• Records maintenance
• Medical terminology proficiency
Bryman Institute
CA
Nursing
Nursing courses including
certification of completions.
American Academy of Professional
Coders
Certificate Of Technical Studies:
Coding-Billing
Online Coding-Billing- Completed
MDH
Whittier, CA
Certificate: Home Health Care
Giver Aide-Nursing
EDUCATION
BLS/ CPR
CERTIFICATIONS
California Rehabilitation Institute - Admissions Coordinator Century City, California • 04/2025 - 08/2025
PIH Healthcare Hospital - Labor & Delivery / Same Day Surgery Scheduler
08/2023 - 01/2025
Imaging Partners Radiology - Scheduler / Authorization Coordinator 01/2023 - 05/2023
Congregation B'nai Zedek - Office Manager
10/2022 - 01/2023
PROFESSIONAL EXPERIENCE
Manage patient admissions process, ensuring all documentation and eligibility verification are complete and accurate.
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Coordinate communication with nursing and administrative teams for efficient patient intake.
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Maintain patient records and ensure compliance with hospital and HIPAA standards.
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Scheduled all surgical and obstetric procedures including inductions, C-sections, and pre-op appointments.
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Verified documentation, authorizations, and eligibility for patient admissions.
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Collaborated with nurses, physicians, and administrative staff to ensure smooth scheduling and patient preparation.
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Handled high-volume scheduling for diagnostic imaging exams including CT, MRI, and Ultrasound.
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Reviewed clinical documentation and processed authorizations for procedures.
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Managed approximately 70–75 calls per day in a fast-paced call center environment.
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Oversaw daily office operations including correspondence, scheduling, and event coordination.
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Handled banking deposits, record keeping, and administrative support tasks.
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H-Wave - Workers' Comp Claims Advocate
09/2021 - 11/2021
Dr. Khonsari Urologist - Office Manager
Orange, CA • 2004 - 2010
BreastLink - Call Center Representative
Orange, CA • 2010 - 2015
Developed bulletins and communications for community events and services.
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Processed claims and managed communication with adjusters and attorneys.
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Handled appeals and documentation for claim resolution and payment processing.
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Utilized multiple EMR and claims systems for accurate data entry and record maintenance.
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Developed and managed patient care strategies to enhance service delivery.
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Coordinated treatment plans in collaboration with medical staff for improved patient outcomes.
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Implemented process improvements that streamlined patient intake and scheduling procedures.
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Managed high-volume inbound calls, providing exceptional customer service and support to patients.
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Resolved patient inquiries efficiently, ensuring accurate information dissemination and satisfaction.
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Collaborated with healthcare professionals to schedule appointments and coordinate care for patients.
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Utilized CRM software to document interactions and track patient needs effectively.
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Managed high call volumes while providing exceptional customer support and maintaining professional composure.
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Spanish
Full Professional
LANGUAGES