Experienced Administrative Support and Care Associate
Resume:
Thomasene Grooms
Lugoff SC *****
*********.******@*****.***
MISSION STATEMENT My ideal passion and pursuit is to provide superior service, value our work teams, respect diversity, communicate openly and consistently, build community partnerships, and support our internal and external customers. I will use knowledge and expertise in procurement, telecommunications, mail services, and copy services, to proceed to exceed our customer’s expectations.
EDUCATION Strayer University, Columbia, SC Associate of Business, June 2009
WORK EXPERIENCE
Caring Inc, Columbia, SC Dec 2024 - May 2025
Home Health Care (Contract/Onsite)
Worked as a companion for a disabled child.
Made sure Leg braces and Trachea was in place.
Gap Reason – Seeking employment
TEKsystems Contractor/ SCDHHS HEALTHY CONNECTIONS MEDICAID
ESW (Contract/Remote)
Jan 2024 to July 2024
Pulled workload from workload Pro
Verify income, SSI and or SSA benefits, addresses, and citizenship, via the PCS systems
Process Medicaid applications to determine if applicants are approved or denied for health benefits.
Make collateral calls to applicants if needed for any additional information that may be needed to complete the processing of the application.
Communicate with supervisor and coworkers via TEAMS to ensure any company policies and procedure changes or updates
Know how to navigate and access the CURAM and ONBASE systems to process applications and input information in the system to generate determination of be
Gap Reason – Transportation issue
PRIVATE HEALTH CARE
Floyd Prospost- Ridgeway SC
July 2021 to Sept. 2023 (Contract/Onsite)
-assist client with daily activities such as bathing, preparing meals, laundry
-provided physical therapy to help with leg circulation.
- accompany the client to doctor’s appointments
- pick up and administer medication
- grocery pick up when needed
PCA/HHA
Heart to Heart Home Care - Paterson, NJ
July 2018 to May 2021 (FTE/Onsite)
Assist client with everyday needs
- eat with them, cook for the individual, assist, and ensure they have properly cleaned their daily living area.
- I am their companion
- make sure medication is taken
- bath properly
-make sure they are properly and neatly dressed
- Comply with federal HIPAA regulations and practices policies
Chiropractic Assistant
Nicholas Rizzitello DC - Irvington, NJ
June 2017 to May 2021 (Part time/Onsite)
-Correspond via postal mail, email, phone, and fax
with Patients, Lawyers, Doctors, and Auto and health insurance companies concerning auto and health coverage. PIP amounts, billing concerns, or corrections.
-Schedule and reschedule patients appointments
- fax
- answer phones
- file
-assist chiropractor by setting up necessary equipment needed for treatment.
Gap Reason – Relocation
Invista, Lugoff, SC 10/2015-2/2017
Quality Operator (FTE/Onsite)
• Doffed bobbins of yarn from spindles spinning on a machine
• Removed yarn from the machine and released pedal to raise ring bar and start the machines
• Recorded data
• Worked swing shift hours
Kershaw County Mental Health, Sumter, SC 8/2013-7/2015
Administrative Assistant (FTE/Onsite)
● Organized and scheduled appointments
● Answered and direct phone calls
● Write and distribute emails, correspondence memos, letters, faxes, and forms
● Developed and maintained a filing system
● Received and directed visitors and clients
● Retrieved documents from the filing system
● Handled requests for information and data
● Resolved administrative problems and inquiries
Smiles Home Health, Lugoff, SC 8/2008-6/2013
Personal Care Assistant (FTE/Onsite)
● Cared for clients with physical, emotional, and cognitive impairments
● Provided support, encouragement, and companionship by engaging in activities with the client
● Handled household chores for the client
● Arranged/provided transportation for the client
● Assisted client with household finances
● Dispensed and administered medication to the client
Rims USA Title Loan, Camden, SC 4/2007-6/2008 Manager (FTE/Onsite)
• Reviewed applications and references of potential customers
• Maintain database by entering, verifying, and backing up data
• Called delinquent accounts
• Maintained store accounts and bad debt files for State Audits
• Conversed and handled all DMV questions and concerns
• Did a complete inspection of vehicles for loans and repossessions
• Verified funds being in the accounts of the customers for a title loan or cash advance
Gap Reason – Seeking employment
Kershaw County Mental Health, Camden, SC 3/2000-7/2003
Medical Records Clerk (FTE/Onsite)
• Compiles, verifies, types, and files medical records of hospital or other health care facility
• Prepared folders and maintained records of newly admitted patients
• Reviewed medical records for completeness and filed in alphabetic or numeric order
• Reply to requests for information from files according to established policies and procedures
• Select, pull, and process files for year-end purging
• Answered calls from Clinical staff about medical records
-Analyze current and historical financial data and performance.
-Prepare reports and projections based on the analysis conducted.
-Evaluate existing capital expenditures and depreciation.
-Explore potential investment opportunities.
-Establish and assess profit plans.
-Identify trends in financial performance and offer recommendations for improvement.
-Collaborate with other finance team members to review financial information and forecasts.
-Develop financial models and conduct forecasting.
PRIOR WORK EXPERIENCE
Before 2000 I worked as a Manager for GNC on Fort Jackson Base, Columbia, SC.
Professional References
Alexandrea Rumsey
TEKsystems Recruiter
Floyd Prospost
Judge/Lawyer
John Helmpsted
Nuclear Plant Supervisor
Marie Davis
Counselor
Nicholas Rizzitello
Chiropractor
Samuel Billie Sr.
UTI Corp Supervisor
Stephanie Peeble
Teksystems
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