Operations & Administrative Specialist with Healthcare Focus

MARLISE ANN HAROWSKI

Willing to Relocate • 734-***-**** • ***************@*****.***

Professional Summary

Highly motived, dynamic, and results-driven professional with years of experience in office administration, work organization, administrative support, and process enhancement. Commended for exemplifying integrity and professionalism, leveraging communication, conflict resolution, and interpersonal skills to nurture productive collaborations with cross-functional teams and optimize high-quality patient care delivery. Adept at medical office management and patient scheduling to optimize office operations, including collaborating with medical providers to ascertain appropriate treatment plans for patients’ immediate recovery. A dynamic leader and team member with demonstrated adaptability and flexibility to supervise daily processes and procedures. Equipped with passion and drive to optimize processes and deliver high-quality patient care. Core Competencies

Client Services Administrative & Office Management Medication Coordination and Administration Patient Engagement and Follow-Up Inventory Management and Supplementation Employee Engagement Data Entry Customer Service Management Business Correspondence Continuous Process Improvements Benefits Administration Conflict Resolution Calendar Management Presentation Skills Communication & Interpersonal Skills Keen Attention to Detail Time Management Skills Professional Experience

CLIENT SERVICES ASSISTANT, Petersmark Financial Network, Ann Arbor, MI Oct 2023 – Present

Bestowed optimal office support for a variety of clerical activities and tasks while serving as a key liaison with clients and business partners.

Bolstered efficiency by providing prompt and excellent customer services to all clients, preparing quotations for prospective clients, and handling renewal of policies for existing clients based on business guidelines, risk management, and underwriting profitability.

Carried out multiple roles in fulfilling tasks from maintaining confidential records and files, entering data, handling renewal of policies for existing clients, sourcing new businesses, and supporting clients’ inquiries on existing and new products.

Optimized client services by leveraging knowledge of company policies and procedures and the ability to communicate with clients clearly.

Built client rapport and relations by employing a customer-centric attitude to empower clients and promote excellence. MEDICAL ADMINISTRATION COORDINATOR, Genemedics Health Institute, Birmingham, MI Jan 2023 – Oct 2023

Maintained accurate patient records through daily updates of Electronic Medical Records (EMR).

Elevated patient experience and engagement through efficient scheduling of consultations for both potential and current patients.

Skillfully transmitted Rx scripts to diverse pharmacies across multiple states to streamline medication coordination.

Proactively facilitated patient well-being by conducting thorough follow-ups to monitor medication effectiveness and addressing refill needs.

Expedited data management and organization by entering pathology reports from Lab Corp and Quest Diagnostics into the EMR system.

Provided patients with comprehensive instructions on medication administration and injections.

Meticulously managed supplement inventory to guarantee the availability of essential healthcare resources.

Collaborated with pharmacists and medical professionals to review and dispense precisely prescribed medications.

Demonstrated keen attention to detail in processing insurance claims, tracking inventory, and executing essential paperwork tasks.

Cultivated a reputation for professionalism and accuracy, consistently upholding a high standard of patient interactions.

Ensured optimal utilization of clinical applications by completing EPIC (Electronics Health Records System) and UpDoc.net training. BENEFITS ASSISTANT, Edw. C. Levy Co., Dearborn, MI Dec 2021 – Jan 2023

Helped with the daily running of the organization’s human resources and benefits programs by efficiently handling the operations with healthcare, insurance claims, flexible spending, 401k BU and CAP, and medical plan deposit.

Engaged in performing administrative support duties, including calendar management, invoice payments, pension cost sheet update, benefit-cost sheet update, preparing MetLife & SunLife EOI report and 401k distribution report, and protocol bill reconciliation.

Oversaw 2,186 people, maintained employee benefits records, and advised 1,896 employees on the organization's benefits programs. Professional Experience continued

MEDICAL CASE MANAGER, City of Detroit Police Department (Police Medical), Detroit, MI Dec 2020 – Nov 2021

Scheduled the annual respiratory fit test for 2,236 people, coordinating appointments for special physical exams with contract clinics, monitoring employees’ status, and providing instructions on return-to-work procedures.

Displayed strong communication skills in overseeing 3,500 people and building robust relationships with contract medical clinics.

Organized files of annual physical and HAZMAT exams, promotional physicals, fit tests, hepatitis screenings, and tuberculosis testing.

Employed strong clerical ability in distributing medical-related bills, reports, and correspondence within the department and maintaining records for each area of responsibility, including Urine Drug Screenings (UDS), respiratory fit tests, and return to work physicals. CCH UPDATE OFFICER, City of Detroit Police Department, Detroit (Data Quality Control), MI Apr 2017 – Dec 2020

Worked with City Detroit Police Medical for a year and assumed utmost responsibility for updating all DPD (Detroit Police Department) Open Segments from an arrest of an arrestee's criminal history and CPL (Concealed Permit License) application's criminal history. PROPERTY OFFICER, City of Detroit Police Department (Police Medical), Detroit, MI Feb 2012 – Mar 2017 (Retired)

Undertook an essential function in processing and containing property room evidence while ensuring the chain of evidence.

Effectuated strong organizational skills and critical thinking in entering evidence correctly into the database, authorizing the transfer of evidence to proper departments, and ordering and stocking supplies for property room as needed.

Consistently showcased outstanding performance, received award from ATF, and presented job make snap decisions. Earlier Professional Experience

Police Officer, City of Detroit Police Department (Property/Evidence Control Unit), Detroit, MI Court Officer/Patrol Officer, City of Detroit Police Department (Misdemeanor/Federal Court Section), Detroit, MI Patrol Officer, City of Detroit Police Department (Gaming Section), Detroit, MI Narcotics Southeast Section Officer, City of Detroit Police Department (Narcotics Section), Detroit, MI Conspiracy Intelligence Section Officer/ D.E.A., City of Detroit Police Department (Narcotics Section), Detroit, MI Patrol Officer, City of Detroit Police Department, Detroit, MI Military Service, U.S.A.F / U.S. Army National Guard, San Antonio, TX and Lansing, MI Education

Henry Ford Community College, Dearborn, MI

Detroit Metropolitan Police Academy, Detroit, MI

License & Certifications

IRS E File EMoney Transfers Client Works Annuity RedTail My Rep Chat Teams Order Placement and Tracking FINRA Rule 2272 Anti-Money Laundering Emergency Medical Technician Certified in CPR AED C.P.L. Licensed Certified Personal Trainer Certified in A.F.L.S. (Automated Finger Identification System) Certified in LE.I.N (Law Enforcement Information) Chauffeurs License with Dean S.O.S. History/Own Transportation Licensed in Google to Combine Files Volunteer Experience

Volunteer E.M.T., South Point Community Christian Church Regular Volunteer, Motorcycle Charities for Children Ill with Cancer, AIDS, etc. Volunteer, ASPC, Metro Detroit, MI

Technical Expertise

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), MS Windows 8, Excel, Lotus 1-2-3, Adobe, PDF, EBS/HCM Oracle, Blue Cross Blue Shield, Fidelity, 401K CAP, BU Pension Reconciliation, Electronic Medical Records (E.M.R), Quickbooks

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