Seasoned Client Support & Guest Services Specialist
Resume:
Cabot, Ark *****
***********@*****.***
LINDA BACKLUND
OBJECTIVE
Seeking a full-time position that will allow personal growth and learn new skills.
SKILLS
Taking inbound calls for guests to make reservations, taking payments, assisting guests with their stay, and helping guests make the best of their vacation. Promoted to work with owners and their concerns regarding payments, tax issues, and their local team. Preventing the termination of the owners using the available tools.
EXPERIENCE
REGIONAL OWNER SUPPORT COORDINATOR GUESTWORKS/ VACASA/CASAGO
11/2/2018 to 01/01/2026
Sr. Specialist in Owner Support calling owners in regards to possible retention and termination. Assisting the owners with issues in regard to their home.
GUEST SERVICES/ OWNER SUPPORT WYNDHAM
10/25/2015-11/2/2018
Assisting guests, making reservations, and addressing guest issues during their stay. Assisting the local team with issues related to guests and owners.
Customer Services, Cashier, CVS
12/5/2022-9/25/2023
Customer service, cashier, helping customers make their purchases, putting away stock on truck days. Facing the store.
EDUCATION
COOPER HIGH SHOOL 1978
General coursework, math, English, reading, spelling, history, geography.
ConCorde Career Inst. 1994-1995
Certified Medical Assistant
Trained to be a Certified Medical Assistant working in Cardiology, Family Practice, Hand Surgery, and Plastic Surgery. reception, medical records, making appointment’s taking copays, getting preauthorizations for surgeries, of either hand surgery or plastic surgery.
COMMUNICATION
With working from home, it is very important to keep conversations with the team that I work with using Slack. Assisting co-workers with issues or concerns when they need help.
REFERENCES
Upon Request
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