Customer Service & Support Specialist Resume Title
Resume:
Paris R.E Woods
Chicago,IL,*****
Email- **********@*****.***
Cell- 773-***-****
● Professional Experience
CTA -Customer Service Associate
February 2022 - September 2022
*** * **ke St, Chicago IL, 60661
● CTA Customer Service Representative acts as the primary point of contact for CTA’s external and internal customers providing information, problem solving and advocating for mass transit consumers.
● Representatives handle a high volume of calls via an inbound call center, delivering the highest service standards and customer resolution while promoting a positive image for the Authority
● PRIMARY Responsibilities Address customer concerns via inbound telephone calls including but not limited to fare media products, reduced fares, bus and rail service, travel information, CTA accessible services, account management and complaints resolution
● Must disseminate CTA policy and procedures, maps, timetables and relevant customer information as requested
● Must develop general knowledge of department policies, CTA rule books, CTA standard operating procedures, maps, schedules, products and services, bulletins, and transit system usage
● Demonstrate basic computer skills and the ability to operate CTA databases to enter and retrieve customer feedback, and other types of communication equipment, to relay incoming, outgoing or interoffice calls
● Required to maintain call center/CTA business standards, quotas, productivity goals and participate in coaching sessions, training and testing to achieve goals and maintain current organizational knowledge
● Maintain a daily audit procedures and productivity reports to ensure performance requirements are met, track system access, account activity, service request entries, and other processes to ensure business trends are identified, and management is informed of operational issues
● Maintain and ensure security and confidentiality of customer information, follow all audit standards, ethics policies and customer service guidelines.
● Apply organizational knowledge and problem solving techniques to route calls, and resolve customer inquiries and respond to issues in a timely manner
● Required to maintain desk manual for quick reference and information gathering and be familiar with CTA’s web site and evolving business trends
● Make informed decisions pertaining to customer issues; establish priority for customer service matters according to urgency
● Research and respond to customer inquiries using a variety of CTA databases and verbal communication methods
● Conducts follow-up research
● Perform related duties as assigned.
● Adherence to deadlines and fast turnaround times
● Must be able to work various shifts and respond to CTA emergency situations on short notice
● General office conditions, various work, lunch, and break times Walgreens - Customer Service Associate
1546 N Central Avenue Chicago,IL,60651
February 2017-July2017
● Assist Guest, Cleaning of the bathrooms and on the floor, re stocking, price checks, register .
● I made sure that the customers got the correct customer service out of the store . If they needed help with anything I made sure they received what they were looking for . I make the customers feel comfortable enough to come back .
● I helped the store by advertising what the sale was, pouting out things that they can sign up for, and making customers comfortable so that they come back . USPS -Mail Processing Clerk
8345 S Ashland Ave Chicago IL October 2020-March 2021
● Prepare incoming and outgoing mail for distribution.
● Examine, sort, and route mail.
● Load, operate, and occasionally adjust and repair mail processing, sorting, and canceling machinery.
● Keep records of shipments, pouches, and sacks; and other duties related to mail handling within the postal service.
● Assisting guest as a receptionist some days at the front desk . The Whitehall Hotel - Room Attendant Chicago, IL
May 2023 to October 2024
● Maintain the hotel rooms and building to ensure a safe and clean experience for hotel guests, associates and vendors.
● Set up a cleaning cart with supplies, maintain carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
● Clean and wipe windows, doors, walls, closets and fixtures in rooms, public areas, and hallways.
● Wash shower walls and tub, cleans toilets and stall walls, wipes exposed pipes, cleans mirrors, sinks and walls in order to have clean and sanitary guest and public restrooms.
● Inspect door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.
● Check lights and remotes to ensure all are in working order.
● Maintain a friendly, cheerful, and courteous demeanor at all times.
● Performs other duties as assigned.
Wrigley Field (LEVY) -Warehouse Associate
Chicago, Illinois
June 2024 to Present
●Receiving incoming shipments
●Verifying inventory
●Placing good in designated storage locations
●Selecting items from shelves or storage areas to fulfill orders
●Assisting with customers request or inquiries related to inventory or orders
●Moving products within the warehouse using equipment like pallet jacks or forklifts to ensure efficient operations
●Tracking inventory levels, recording cycle amounts
●Confirming pick slips to ensure accuracy
● SKILLS
● Follows Directions
● Effective Communicator and Public Speaker
● Able to remain focused in hectic environment
● Microsoft Office - Word, Powerpoint
● Google Suit - Docs, Slides
● Mathematics
● Sanitation
EDUCATION
Roberto Clemente Community Academy
1147 N Western Ave, Chicago IL 60622
Graduated . June,13,2016
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