Records & Data Integrity Specialist (Remote/On-Site)
Resume:
RESUME
Beth Swift
Clearwater, FL *****
**************@*****.***
PROFESSIONAL SUMMARY & OBJECTIVE:
Experienced Professional & Document Specialist:
Highly-disciplined professional and former business owner transitioning into a long-term, supportive operational role.
Seeking to leverage 30+ years of document auditing, data integrity, and problem-solving expertise to ensure team success
Committed to providing expert-level accuracy and long-term, high-level stability in an individual contributor capacity without the requirement for upward mobility CORE COMPETENCIES:
Data Integrity & Documentation Specialist:
High Accuracy: 65+ WPM / 9,000+ KPH (Alpha-Numeric) with 99–100% accuracy
Audit & Compliance: Specialized in proofreading auditing, editing, and quality control for construction, insurance, real estate, legal, and other contracts and documents
Systems Management: High proficiency in document lifecycle management, database maintenance, and digital scanning/archiving
Operational Expertise:
Administrative Oversight: 30+ years managing complex back-office operations, email correspondence, and general business administration
Research & Analysis: Advanced logical reasoning and critical thinking applied to complex problem-solving and deep-dive research
Project Delivery: Proven ability to meet rigorous deadlines while working independently, remotely, and in a team environment
Technical Proficiency:
Software Mastery: Microsoft Office Suite (Word/Excel, etc.), Google Workspace, QuickBooks, many others, as well as various proprietary data platforms
Adaptability: Rapid learner of new and emerging applications; high-speed remote infrastructure (680 Mbps) with Windows 11 and Chrome OS proficiency
PROFESSIONAL EXPERIENCE:
Swift Stores – Online/Remote May 2025 to Present
Creator - Online Printables Business
Manage a digital storefront, specializing in the design, quality control, and data management of downloadable printable products.
Note: This is a flexible, passive-income project that does not interfere with standard business hours. Prius Healthcare USA LLC - Oldsmar, FL Jan 2024 to May 2025
Assisted customers with product information, providing product estimates, order processing and shipping, including returns, credits, payments, and backorders
New customer account input and updates; daily email, voicemail, answering phones, correspondence, Quick Books invoicing and daily reports
Created, managed, and maintained efficient, organized digital and physical file systems, including timely input of new information and sales transactions
Created, managed, and maintained physical and electronic documents, records, and archives; created daily sales reports for supervisors and sales agents
Analyzed customer issues and provide appropriate solutions or escalate to appropriate department when necessary
Supported enterprise-wide sales team to place orders, conducted outbound calls to follow up with customers regarding their inquiries and orders, and maintained timely communication to coordinate successful order fulfillment with all parties throughout transactions
Performed other related duties as assigned to meet the ongoing needs of the organization Core Qualifications:
Excellent verbal and written communication skills
Extremely organized and efficient
Ability to handle stress with grace and professionalism
Analytical and critical thinking skills
Understanding of the product offerings in order to determine customer needs effectively and provide solutions
Strong, professional phone etiquette
Proficiency in data entry, not limited to CRM, Microsoft Office (Outlook, Word, Excel, etc.), and QuickBooks software
Cross-trained across inter-related, but different companies within entire enterprise
Worked well within a team environment as well as individually, with minimal supervision
Ability to multi-task, prioritize, and change course of action often, in a fast-paced operation
Reasonable knowledge of basic bookkeeping, and financial operations
Ability to learn new skills, procedures, processes, and product knowledge Metropolitan Ministries - Tampa, FL
Seasonal Donor Services Data Support Associate - Seasonal/Temporary Oct 2023 to Dec 2023
Provided administrative support to Donor Services Department, helping to record and acknowledge donations received on a daily basis
Responsible for timeliness and accuracy of data entry into donor database including, but not limited to, the processing of “in kind” gifts to Ministry
Knowledge of Microsoft Teams, Word, and Excel
Trained on the use of Raiser’s Edge software
Assisted with printing acknowledgement notes related to tribute gifts as part of the thanking process
Assisted with maintenance of donor records and database clean-up, as assigned
Copying and scanning of documents
Querying and reporting of data
MarineMax - Clearwater, FL - Remote Mar 2023 to May 2023 Data Entry/Quality Assurance/Research and Testing - Contractor through Staffing Service
Assisted company with the roll-out of a new, proprietary inventory platform by creating an extensive database of company website inventory listings, and assisted with data entry and testing of new inventory management software products, via legacy (historic) and new platforms
Audited and reviewed all website inventory, on both the company sites and vendor sites, to ensure consistency of quality, formatting, accuracy, function, and integrity of all online internet listings throughout the company’s virtual assets and interests
Collaborated with the company’s team(s) to create, record, edit, and review “Source of Truth” documentation daily
Lincare - Clearwater, FL Jan 2023 to Mar 2023
Patient Account Coordinator (PAC) - Data Entry - Contractor through Staffing Service
Assisted with keying manual Medicaid claims using multiple databases and platforms
Required familiarity and understanding of medical, healthcare and HIPAA laws, and confidentiality awareness ADT Healthcare - Palm Harbor, FL Aug 2022 to Dec 2022 Admin Processor - Contractor through Staffing Service
Verified client and healthcare agency information for accuracy and eligibility for shipment of government agency
- funded Personal Emergency Medical Devices
Utilized various computer programs and software, such as Oracle, Master Mind MMB (Citrix), Mobile Help (IT3), other proprietary software, Outlook, web browser, MS Office, label printers, FedEx tracking
Familiarity and understanding of medical, healthcare and HIPAA laws, and confidentiality awareness Achieva Credit Union - Dunedin, FL Oct 2021 to Jun 2022 Indirect Loan Processor - Contractor through Staffing Service
Reviewed, audited, and assisted in the funding of indirect auto loans from (LOS) Loan Origination System to CORE
(Keystone), OnBase, and Temenos platforms
Contacted and followed up with dealers and underwriters to ensure the correct contractual information was documented
Spoke with contracted applicants (per procedures) to verify information provided by auto dealers
Performed audits, scanning, and verification/quality assurance, as well as archive of contracts, in compliance with legal regulations
Cross-trained as back-up for other areas within the department - on occasion, it could be to temporarily support an area outside of the Consumer Lending Department
Gained and utilized knowledge of Achieva Credit Union’s lending procedures and guidelines, as well as regulatory and compliance requirements, as they related to the position
Kept immediate supervisor, indirect underwriters, and credit manager apprised of any dealer issues including, but not limited to, applicant or dealer misrepresentations and/or inaccuracies Sunbelt Title Agency - Palm Harbor, FL Jul 2021 to Sep 2021
(Mortgage) Title Agency Front Desk/Office Administration - Contractor through Staffing Service
Greeted visiting clients and callers in a friendly manner, answered client’s questions if possible, and transferred them to the proper person/location
Stocked conference rooms and prepared them for real estate closings
Ensured the smooth flow of operation of daily office activities SitusAMC - Saint Petersburg, FL Apr 2021 to Jul 2021
(Mortgage) Specialist I, Document Intake I
Provided support for the day-to-day receipt and distribution of physical documents; logged, scanned, and filed all documents received and stored them in SitusAMC’s vault On Client Site - HomePoint (2nd shift) - Clearwater, FL
Serviced mortgage loan packets and documents for investors; reviewed, audited, and created folders for loan packets that arrived daily
Pulled title paperwork for loan packets; scanned loan packets into system of record and pulled collateral documents from packets for custodian for storage.
Received, logged, and recorded daily mail packages, and input mortgage document information into the company’s document system
Operated printer, document and barcode scanning equipment, and organized bulk-scanned documents in the document management software; organized and updated documents with VMS barcode system, and filed documents in the document storage vault
Pulled documents from vault, prepared them for shipping, and created shipping labels
Assisted with special document and shipping projects as needed Core Qualifications:
Attention to detail in the review and data entry of information from documents; fast and accurate data entry
Proficient in Microsoft Office, including the basic functionality of Excel, Word, and Outlook, as well as company’s proprietary and other supportive applications, programs, and software
Exercise good judgment with access to confidential borrower data (SSN)
Ability to work under pressure in a fast moving, deadline-driven environment
Ability to collaborate effectively and work as part of a team GA Foods - Saint Petersburg, FL Dec 2020 to Apr 2021 Customer Care Representative II
Provided courteous, accurate, and secure delivery processing of customer orders of high-quality, nutritious, and well-balanced meals to seniors, children, military, and emergency response members
Processed inbound and outbound calls, while understanding and striving to meet or exceed outlined metrics, while providing excellent customer service
Data entry of customer orders into ERP system, troubleshooting issues and liasoning with field service representatives, drivers, customers, and billing staff while maintaining customer confidentiality, according to company and departmental policies and procedures
Required familiarity and understanding of medical, healthcare and HIPAA laws and confidentiality awareness Answer Excellence - Clearwater, FL Jan 2020 to Mar 2020 Customer Service Receptionist (Operator)
Greeted callers in an efficient and friendly manner, via switchboard and paging service, and transferred them to proper location
Answered caller's questions, if possible, to avoid contacting off-duty staff
Scheduled, canceled or confirmed appointments during closed office hours
Paged doctors in case of emergency, took messages, and recorded calls, while ensuring the privacy and confidentiality of all messages and information released or received Core Qualifications:
Great communication skills, both on the phone and in person; professional and eloquent in speech to reflect the company's reputation well
In-depth knowledge of switchboards and automated services; capacity to assist multiple customers at once in a timely fashion
Required familiarity and understanding of medical, healthcare and HIPAA laws, and confidentiality awareness
Ability to keep callers calm in case of an emergency and refer them to the proper area
Good decision-making when determining the severity of the issue at hand
Capable of typing 50+ words per minute with 99-100% accuracy
Organizational skills needed to take and deliver accurate messages United Healthcare Group - Oldsmar, FL Oct 2019 to Dec 2019 Senior Clerk - Contractor through Staffing Service
Performed system research and data entry on multiple internal systems and the internet to support appropriate mailing of documents and correspondence for Child Support Orders
System knowledge of UNET, CDB, and SharePoint, as well as proficiency with Microsoft Office applications
(primarily Excel and Word)
Typing, filing, and report preparation, to prepare re-mailing of various types of correspondence
Required the ability to effectively multi-task, prioritize, and easily adapt to changing environment and priorities
Required familiarity and understanding of medical, healthcare and HIPAA laws, and confidentiality awareness
Ability to work independently as well as in a team environment Sarasota Courthouse - Sarasota, FL Sep 2017 to Feb 2018 Processing Clerk - 2nd Shift
Performed the detailed review, audit, processing, redaction, correction, etc. of various types of legal documents in preparation for the following day’s judges’ dockets/cases
Required familiarity and understanding of legal terminology, medical, healthcare and HIPAA laws, and adherence to the highest levels of legal confidentiality awareness and timeliness CapTel Service Specialists - Tampa, FL Dec 2016 to Mar 2017 Captioning Assistant/Transcription/Data entry
Provided real-time, quick, and accurate transcribed telephone conversation captions for the hard-of-hearing/deaf community, through the utilization of the most advanced (at the time) speech recognition technology
Simultaneously: listening very carefully to telephone conversations, often with multiple speakers, then synchronously (in real-time) “re-voicing”, verbatim, all voice, audio, and sounds while concurrently auditing, proofreading, editing, and transcribing, via data entry touch screen, macros and style sheet usage, using voice-to-text and other proprietary software in a very fast-paced call/relay center environment Core Qualifications:
Strong reading, spelling, vocabulary, and voicing skills; ability to speak quickly with clear enunciation
Very quick and accurate hearing, speaking, typing, and data entry
Strong memory/recall ability
Comfortable using computers and quickly learning new technology
Ability to handle multiple tasks quickly, while focusing on high levels of accuracy, and attention to detail
Use of touch-screen monitor, integrated custom and proprietary software programs/applications with macros, style sheets, headset/microphone, keyboard, foot pedal, and voice
Ability to meet very stringent FCC quality control; very strict margin of error
Required familiarity and understanding of medical, healthcare and HIPAA laws, confidentiality awareness and productivity goals
Croissette Builders, LLC - Bucks, Lehigh & Montgomery Counties, PA 1992 to 2002 Owner/Chief Executive Manager (CEM) - Systems-Built Construction Company Performed all Operational/Administrative/Management Duties, including:
Reception, phones, appointments; meeting scheduling, setup, presentation, and follow-up; client service and satisfaction
General clerical, correspondence, typing, data entry, filing, auditing, and document management
Advertising, marketing, sales, and promotion; mailing list creation, management and maintenance; desktop publishing and graphic design for marketing and advertising
All financial management: Quick Books billing/invoicing
Contract and legal document creation, management, and adherence to legal procedures; Change Orders, addendum, and all legal and contractual documentation, implementation, monitoring, management, and enforcement
Subcontractor scheduling, correspondence, and insurance compliance
Mortgage loan origination and processing; credit processing; mortgage closing: planning, scheduling, documentation, and finalization, in collaboration with all parties and legal and financial officers
Blueprints: reading and interpreting, editing, approval, collaboration with customer, architects, draftsmen, third parties, and workmen
Inspection scheduling and local construction/building code adherence assistance
Physical labor on various projects
United States Treasury Department - IRS - Allentown, PA Nov 2000 to Mar 2001 Data Entry Operator
Performed auditing, proof-reading, editing, and alpha-numeric data entry of tax-related documents into a national database, using computer, monitor, and keyboard, as well as proprietary software, while paying strict attention to detail
Ability to focus and maintain consistently high accuracy for long periods of time
Required to maintain strict quality control, productivity, timeliness, and the highest level of confidentiality requirements for the United States Government
Dun and Bradstreet - Bethlehem, PA Jun 2000 to Dec 2000 Administrative Assistant to Department Head/V.P. and Assistant to Developer in IT Department - Contractor through Staffing Service
Performed administrative and clerical duties daily, to include:
Receptionist: inbound, outbound, and directing phone calls to appropriate parties; ordered departmental office supplies
Scheduled meetings, travel, and inter-office events and activities and prepared conference rooms for meetings and events
Performed traditional Administrative Assistant duties for the Department Head as well as other IT Department personnel
Created and maintained databases, all departmental memos, correspondences, and communications, as well as assisted with payroll duties
Printed, assembled, and shipped training materials from on-site printing press
Development, implementation, administration, management, analysis, and documentation of data obtained from web and email-based survey formats of target-area feedback/response surveys for Dun and Bradstreet employees nationwide, using proprietary software and applications.
Maintained high levels of productivity, quality control, and confidentiality EDUCATION:
Empire Beauty School - Allentown, PA - License in Cosmetology
Northampton High School - Northampton, PA - High School Diploma - Areas of Study: Business, Liberal Arts, Vo-Tech Cosmetology
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