Cloud Systems Administrator with 20+ Years Experience
Resume:
Marlon Waters
**** ********** *** ***** ********* SC 29406
Email: *******@*****.*** Cell: 703-***-****
Summary
Experience
High performing cloud administrator with over 20 years of experience supporting global systems in Linux and windows environments.
Network Administrator, ITIC3 (Acquired by SSATI)
July 2023-Deceber 2025
Delivered desktops, hardware, and system support, including workstation installations, reimaging, upgrades, and peripheral configuration.
Administered cryptographic equipment and compliance workflows while serving in a secure-communications custodian role.
Assessed system configurations for policy alignment, security posture, and operational integrity.
Provided technical input for resource planning, milestone development, and system capability requirements.
Authored SOPs and SOWs; established repeatable IT processes and coordinated with vendors to support infrastructure needs.
Executed Component Mission Administrator duties by managing Active Directory accounts, onboarding actions, and Group Policy updates.
Investigated connectivity issues by tracing fiber breaks, mapping network ports, and collaborating with network support personnel.
Supported leadership meetings and escorted visitors within controlled environments as required.
Evaluated departmental resource-management system requirements to align technical solutions with program objectives and delivery milestones.
Performed data-transfer operations for secure program workflows, ensuring proper handling of sensitive information.
Delivered classified network support on isolated and compartmented systems.
Activated network ports and switches in coordination with network engineering teams, supporting both Windows and Linux-based endpoints.
Participated in weekly IT coordination meetings and provided system-level feedback to drive operational improvements.
Utilized secure applications, ticketing tools, and scanning workflows to process customer requests, support malware-scan transfers, and maintain compliance across virtualized and multi-platform environments.
Leveraged virtualization-aligned practices to support system readiness, including configuration validation and environment troubleshooting.
Network Administrator, Realtime Technical Solutions
August 2022-July 2023
Maintain data files and folder structures.
Performed technical administration duties to include password resets, software installation,
workstation rebuilds and assists users with other issues daily.
Deliver, and maintain customer accounts for new personnel, including shared drive access and email groups.
Reviewed daily operational needs to detect, diagnose, and resolve significant problems or error conditions relating to the wide area network and that which occur because of equipment malfunctions or incompatibility of application software.
Provide customer service level problem identification, diagnosis and resolution of problems.
Troubleshoot various hardware that includes keyboards, mice, monitors, printers and UPS's.
Update standalone laptops, workstations with the most current virus updates.
Developed performance metrics to evaluate the efficiency and effectiveness of customer service to increase productivity, professionalism, and service quality daily.
Transfer large amounts of data using CD, DVD, USBs.
Follow up when changes are made to validate the defects id.
Network Administrator, General Dynamics
September 2018-August 2022
Maintain data files and folder structures.
Performed technical administration duties to include password resets, software installation, workstation rebuilds and assisting users with other issues daily.
Deliver, and maintain customer accounts for new personnel, including shared drive access and email groups.
Reviewed daily operational needs to detect, diagnose, and resolve significant problems or error conditions relating to the wide area network and that which occur because of equipment malfunctions or incompatibility of application software.
Provide customer service level problem identification, diagnosis and resolution of problems.
Troubleshoot various hardware that includes keyboards, mice, monitors, printers and UPS's.
Update standalone laptops, workstations with the most current virus updates
Developed performance metrics to evaluate the efficiency and effectiveness of customer service to increase productivity, professionalism, and service quality daily.
Transfer large amounts of data using CD, DVD, USBs
Follow up when changes are made to validate the defects identified are corrected.
Work regularly with the Administrative Control Panel
Mobile Test Engineer, Engility Corporation
June 2018-September 2018
Create Test Plans and Documentation for Mobile Testing Processes.
Updating existing test procedures, test cases/scripts and plans.
Manual Test Mobile Devices (Android Products).
Create Monthly Feedback and Reports for Developers Reporting Systems.
Testing GPS Tracking Location and Destinations.
Worked with Linux command prompts.
Operating Application Ubuntu.
QA Software Test Engineer, Praxis Engineering
December 2016-June 2018
Create Test Plans and Documentation for Application Database.
Create an RVTM (Requirements Verification Tractability Matrix).
Updating existing test procedures, test cases/scripts.
Work in Customer Software Tracking tool to track and update any status for the requirements.
Participated in Agile Sprint planning cycles- go over any requirements with the developer.
Attend the Operation Ready Review (ORR) that is done before production.
Test in both Firefox and IE web browsers and continued to strengthen my knowledge by Learning Selenium (self-learning for 3 months) – Integrated Development Environment Remote Control, and Eclipse.
Test Automation (recording) Selenium IDE 2.9.0 and Eclipse Kepler.
Create Monthly Feedback and Reports for Developers Reporting Systems.
Review and redline requirement documents, SOWs and Technical Design documents.
Create Project Test Plans, Test Strategies and JIRA's.
QA Software Test Engineer, JNG Technologies, Inc.
May 2016-December 2016
Create Test Plans and Documentation for Application Database.
Create a MIRV (Requirements Verification Tractability Matrix).
Updating existing test procedures, test cases/scripts.
Work in Customer Software Tracking tool to track and update any status for the requirements.
Participated in Agile Sprint planning cycles- go over any requirements with the developer.
Attend the Operation Ready Review (ORR) that is done before production.
Test in both Firefox and IE web browsers and continued to strengthen my knowledge by Learning Selenium (self-learning for 3 months) – Integrated Development Environment Remote Control, and Eclipse.
Create an Assigned Task within Customer Software Tracking tool for Developers.
Create Monthly Feedback and Reports for Developers Reporting Systems.
Review and redline requirement documents, SOWs and Technical Design documents.
Create Project Test Plans, Test Strategies and JIRA’s.
Develop detailed test cases in Test Director (Quality Center) that covers regression testing, et, and that functionality, usability and configurations are as designed and controlled.
Coordinate defect review meetings with the project team to identify the process to address the open issues.
Network Administrator, Qvine Corporation, Inc.
November 2011-May 2016
Operated by Oracle Client that supported (TAS) Training Administration System Database.
Submitted ESMT, and SRS Help Desk Ticketing System.
Created a RVTM (Requirements Verification Tractability Matrix).
Updating existing test cases/scripts.
Worked in the Customer Software Tracking tool to track and update any status for the requirements.
I tested both Firefox and IE web browsers.
Submitted and Created AADS Requests, Component Mission Administrator (CMA).
Performed Windows System Access /LAN Administration.
Windows Application administration and support.
Performed computer installation and computer peripheral troubleshooting capability.
Efficient use of ESMT for trouble ticket support.
Experience with troubleshooting web-based applications.
Provided Tier 1 and 2 Customer Service Support.
Provide support with IT systems including day-to-day operations, monitoring and problem resolution for all the client problems.
Provide second level problem identification, diagnosis and resolution of problems.
Network Administrator, Perot Systems
November 2009-November 2011
Operated by Oracle Client that supported (TAS) Training Administration System Database.
Worked with Customer Service Help Desk Personals.
Component Mission Administrator (CMA).
Submitted and Created AADS Requests.
Reviewed daily operational needs to detect, diagnose, and resolve significant problems or error conditions relating to the wide area network and that which occur because of equipment malfunctions or incompatibility of application software.
Provide customer service level problem identification, diagnosis and resolution of problems
Created and worked SRS Help Desk Tickets.
Trouble shoots computer software or hardware issues, Open/Close Help Desk tickets; Data Transfer Officer (DTO), Create and formed CD and DVDs.
Managed Database Servers; Creates as needed ADDS Request for Student arrivals.
Supported Users interface Applications, Commo support, Crypto radios, database upgrades.
Performed server maintenance upgrades; EMS Cable Database, write cables, Support overseas users with account issues.
Technical Administrator, Bogart Associates, Inc.
October 2007-September 2008
Excellent communication and interpersonal skills, Writing courseware for Government Services.
Responsible for delivering training to all Computer Based Training (CBT) locations.
Writing training manuals on how to use new computer hardware and software.
Worked on Government bases to create spreadsheets and other workable assignments.
Technical Support, CACI
August 2003-October 2007
Served as Instructor for SRS Remedy courses, Taught Microsoft Excel, Power Point, and DI Word.
Submitted and created AADS Requests; Created and worked SRS Help Desk Tickets.
Worked with SRS Help users to complete printer, scanner or computer issues.
Research new technology and implement it or recommend its implementation.
Performed basic word processing skills for Government Agency, such as document. formatting, editing and using tables to troubleshoot analytical problems solving.
Web-based references to research problems, system configurations, and upgrades.
Logistics Officer, Guest Services, Inc.
October 1997-August 2003
Managed overseas deliveries and carrier services for personnel; managed budgeting and cost analysis and created monthly cost sheets.
Managed Government Intelligence Acquire 2.5 Database, for ordering daily/monthly/yearly supplies.
Worked with Miller Office Products (Government Contractor).
Created and maintained inventory spreadsheets, ordered equipment and supplies for various departments.
Maintained Acquire Database as orders placed through the government systems.
Clearance
Active TS/SCI w/FSP
Education
B.A., Information Systems
Strayer University; November 2014
Expertise
Windows, Internet Explorer, Chrome, Edge, Systems Admin Control, Remote Admin, Data Transfer Database, Systems Security Admin, SharePoint Administrator, Remote Admin Assistant, Network Administrator, Hardware Support Core, Supply Chain Enterprise Tools,
Certifications
CompTIA Network + (Dec 2023)
Experience Summary
Cloud Administrator
ITIC3 (Acquired by SSATI)
July 2023-Present
2 Years
Network Cloud Administrator
Realtime Technical Solutions
August 2022-July 2023
1 Year
Network Administrator
General Dynamics
September 2018-August 2022
4 Years
Mobile Test Engineer
Engility Corporation
June 2018-September 2018
4 Months
QA Software Test Engineer
Praxis Engineering
December 2016-June 2018
1 Year, 7 Months
QA Software Test Engineer
JNG Technologies, Inc.
May 2016-December 2016
7 Months
Network Administrator
Qvine Corporation, Inc.
November 2011-May 2016
4 Years, 7 Months
Network Administrator
Perot Systems
November 2009-November 2011
2 Years
Technical Administrator
Bogart Associates, Inc.
October 2007-September 2008
1 Year
Technical Support
CACI
August 2003-October 2007
4 Years, 2 Months
Logistics Officer
Guest Services, Inc.
October 1997-August 2003
5 Years, 10 Months
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