Remote Customer Services
Resume:
N
DAESHA N
CAPERTON
daeshacaperton079@g
mail.com
Indianapolis, United
States 46241
SUMMARY
Most of my positions involved working with people in a professional manner, requiring discretion and handling private and personal information. Extensive knowledge in the following areas: Order Management, Medical terminology, Anatomy and physiology, Clinical medical assisting, Dosage and calculations, ICD-9 & CPT coding, Insurance, Phlebotomy, Blood-Borne Pathogens, Aseptic technique, Pharmacy, Healthcare Law and Ethics, Calculation and Administration of medicine, Business computer applications, as well as, documentation. Pharmacy Technician with 1 years of retail pharmacy experience including the Manufacturing, Distribution and logistics of products. Self-starter with extensive knowledge of Medicaid and Medicare procedures, understands medical procedures, trained in grooming and bathing assistance, Reliable transportation, Valid IN Driver's License, Medical terminology knowledge, General housekeeping ability, Quick problem solver, Calm and level-headed under duress, Able to lift 10-75 pounds, Understands mobility assistance needs, HIPAA trained, High customer service standards Dedicated to process improvement, Devoted to data integrity, Strong problem solving ability, Troubleshooting skills, Proficient with Microsoft Office Suite, Proficient in customer account software, Expert understanding of Medicare and Medicaid processes, Strong background in FDA drug safety Guidelines, Exceptional patient care and interaction, Excellent telephone etiquette. Works well with a team and handling stressful situations. Great customer service, data entry (10,000kph)(35-40wpm), Call center expert. Remote Customer Service 5 years, Data Entry
SKILLS
Order Management
Medical terminology
Anatomy and physiology
Clinical medical assisting
Dosage and calculations
ICD-9 & CPT coding
Insurance
Phlebotomy
Blood-Borne Pathogens
Aseptic technique
Pharmacy
Healthcare Law and Ethics
Calculation and Administration of
medicine
Business computer applications
Pharmacy Technician
Manufacturing
Distribution and logistics
Medicaid and Medicare procedures
Grooming and bathing assistance
Medical terminology knowledge
General housekeeping ability
Mobility assistance needs
HIPAA trained
High customer service standards
Process improvement
Data integrity
Strong problem solving ability
Troubleshooting skills
Proficient with Microsoft Office Suite
Proficient in customer account software
Expert understanding of Medicare and
Medicaid processes
Strong background in FDA drug safety
Guidelines
Exceptional patient care and
interaction
Excellent telephone etiquette
Teamwork
Handling stressful situations
Great customer service
Data entry
Call center expertise
Remote Customer Service
Quick problem solver
Calm and level-headed under duress
Data Entry
EXPERIENCE
Activities Assistant/ CNA
Indianapolis, IN
AMERICAN Senior Communities (Brownsburg Meadows)/ Dec 2023 to Mar 2025 Assisted in planning and organizing resident activities and events. Facilitated daily recreational programs to engage residents socially. Coordinated with team members to ensure smooth event execution. Prepared materials and supplies for various activities and programs. Supported residents in participating in scheduled events and exercises. Communicated effectively with residents to understand their interests and needs. Documented resident participation in activities for reporting purposes. Collaborated with volunteers to enhance community engagement initiatives. Kept activities spaces organized, clean and tidy.
Facilitated group activities such as bingo, arts and crafts, cooking classes. Provided one-on-one assistance with activities for those who needed it. Maintained records of all activity participation.
Monitored safety and cleanliness during activities. Participated in special events such as birthday celebrations, holiday parties. Upheld positive quality of life standards for residents of all ability levels. Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
Organized and implemented activities to meet the individual needs of each resident. Assisted in the development of activity plans for residents on a weekly basis. Used one-on-one meetings and small groups to engage residents in facility life. Provided emotional support when necessary during recreational activities. Maintained adequate supplies to meet activities needs. Remote Customer Support
Indianapolis, Indiana
Enova International
Answer inbound calls from customers to answer and service any questions they may have
Handle all customer inquiries, requests, and thoroughly educate them on our products and services
Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience Communicate clearly and professionally with all customers, co-worker, supervisors and management
Maintain accurate, up-to-date information for customer accounts EDUCATION AND TRAINING
Diploma: Pharmacy Tech
National College
Indianapolis, IN, United States
Minor in Pharmacy Tech
Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law Coursework in Pharmaceutical Sciences and Pharmacogenomics Coursework in Organic and Inorganic Chemistry
Medical Transcription course
GPA: 3.7
Associates of Applied Science: Medical Assisting
National College
Indianapolis, IN, United States
Medical Assisting
Coursework in Human Services
Coursework in Anatomy, Physiology and Health Assessments Coursework in Biology, Clinical Chemistry and Microbiology Coursework in Psychology, Biology and Chemistry
Basic life support Certification
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