Versatile Customer Service and Operations Professional

Carmen Cano Diaz

616-***-**** *****************@*****.*** Las Vegas, NV 89156

PROFESSIONAL SUMMARY

Dependable worker with knowledge of process improvement, public relations and relationship management. Knowledge in customer service, data entry, and records management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. I can be relied upon to help your company achieve its goals. SKILLS

Client Relationship Building Excel Team Leader Reconciling Accounts Journal Entries Efficient Data Entry Data Communications Hiring and Onboarding Management Training Sales Tracking Managing Operations and Efficiency Customer service EXPERIENCE

HOSTESS, Las Vegas, NV

Buddy V's Ristorante, January 2025-Present

• Answered phone calls to take reservations and address guest questions and concerns.

• Assisted in seating guests and managing the wait list.

• Communicated clearly with servers regarding guest needs or requests.

• Demonstrated excellent customer service skills to ensure a pleasant dining experience. Trained new hosting employees on proper protocols and procedures for providing an outstanding guest experience.

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• Monitored restaurant activity to determine seating and dining flow. SALES AND SERVICE REPRESENTATIVE, Las Vegas, NV

Alo Yoga, November 2024-July 2025

• Implemented strategies for increasing customer loyalty and retention rates.

• Demonstrated knowledge of product features, benefits and pricing structures.

• Developed strong communication and interpersonal skills to build relationships with customers and colleagues.

• Managed inventory control procedures to ensure accuracy of data entry. CAMPAIGN CANVASSER

Culinary Union 226, September 2024-November 2024

Generated summaries based on collected data which were then presented at meetings held between campaign managers and staff members.

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Analyzed voting patterns from previous elections and identified areas where additional outreach could be beneficial.

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Researched current trends in politics to ensure up-to-date information was provided when speaking with constituents.

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Developed strong interpersonal and communication skills while canvassing neighborhoods to promote political campaigns.

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• Gained extensive knowledge of local political issues by engaging with constituents in the community. SHIFT LEADER, Grand Rapids, MI

Fresh Thyme, August 2023-June 2024

• Trained new employees in job duties, safety procedures, and company policies.

• Managed store closing and opening procedures to ensure safety and security.

• Assisted customers with inquiries, orders and complaints in a timely manner.

• Performed administrative tasks such as data entry into POS system for tracking product sales and returns.

• Provided excellent customer service and developed strong relationships with customers ACCOUNTING ASSOCIATE, Grand Rapids, MI

Acrisure, January 2023-June 2023

• Prepared monthly reconciliations of bank accounts ensuring timely resolutions of discrepancies

• Analyzed variances between actual results and budget figures, then communicated findings to upper management

• Prepared journal entries for month-end close process including accruals, allocations, amortizations

• Developed effective strategies for managing accounts receivable and customer payments

• Created accurate reports on the status of accounts payable, cash flow, and budgeting ASSISTANT MANAGER, Grand Rapids, MI

Tropical Smoothie Cafe, December 2020-August 2022

• Created weekly schedules based on predicted staffing needs, budgets and employee requests.

• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

• Coached and mentored new employees on company policies and procedures.

• Helped oversee the daily operations of the store, managing staff and inventory.

• Managed company orders, expenditures and sales to meet budget and revenue targets. EDUCATION

BUSINESS ADMINISTRATION, Grand Rapids, MI, US

Davenport University

CERTIFICATIONS

• California Indalment • National Standard Of Practice

• Election Poll Training

LANGUAGES

Spanish

Bilingual

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VOLUNTEER EXPERIENCE

COMMUNITY VOLUNTEER, Grand Rapids, MI

Hispanic Center of Western Michigan,

Provided technical assistance and mentorship on effective community engagement strategies, community-based research, building sustainable partnership, and community-engagement components of grants. October 2022-November 2022

ADDITIONAL INFORMATION

AWARDS

National Honor Society

2021 ServSafe Certified

Spanish Biliteracy Certificate

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