Remote work, quick learner experience with troubleshooting

Professional Summary

Spanish/English speaking professional with strong clinical and people skills.

Hardworking Night Shift Manager able to handle a wide range of business needs while providing exceptional customer service. Knowledgeable about inventory management, cleaning and personnel needs. Technically-savvy with outstanding relationship building, training and presentation skills. Highly ambitious staff with background in sales, marketing and advertising. Able to work with a large group of children providing supervision and guidance to children and maintain safe learning and playing environment. Expertise in market analysis, forecasting and client needs assessments, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal, HR and covid-19 inquires. Skills

Data management Strong interpersonal communication

Team Leadership Strong interpersonal communication

Conflict resolution Process implementation

Extremely organized Client assessment and analysis Work History

House of Ruth Night Shift Supervisor, 05/2012 to 08/2014 Los Angeles, CA Employed as a night staff, assure that all women and children are home before curfew and safe, stock up on all important necessities, make sure all clients do their chores and follow house rules, document everything that happened that night and Vanessa E. Martinez

1050 Island Ave,Wilmington Ca 90744 C: 213-***-****

***********@*****.***

and any activities that occurred managed documentation of and training on production procedures and work instructions. Recommended and influence women in any workshops.

Supported the development a routine for all families. Maintain a safe environment for all.

Boost Mobile Authorized Retailer, 02/2015 to 08/2018 Los Angeles, CA Employed as a retailer, answered an average of 20 or more calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Built long-term customer relationships and advised customers on purchases and promotions.

Dermatologist Receptionist, 09/2018 to 05/2019

Lakewood, CA Employed as receptionist, basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. Register new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information, Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.

To Help Everyone Health and Wellness Centers Call Center, 09/2019- 03/2021 Los Angeles, CA Employed to manage the appointment center for all 4 clinics. Answering incoming calls to schedule appointments, transfer patients to the proper department, Register new patients update demographics, running patients insurance. Informing patients of any upcoming appointments. Monitoring Covid-19 hotline while working the regular appointment queue. Update and manage after hours calls and messages work out bond calls. Update and inform patients of any new programs inform them of covid-19 testing that is done at our facilities. Review and confirm any negative and positive testing call and send emails of covid-19 testing. Kaiser Permanente HR Specialist-Benefits, 05/2021-03/2022 Remote, CA Employed for the National HR Service Center for Kaiser Permanente employees under health benefits and retirement center. Covid-19 hotline for vaccinations and exemptions. Review Employees benefits and compare options. Review and confirm elections for open enrollment. Guide employees to Hrconnect website talk step by step to get to enrollment page. Inform them of any new opportunities that employee can enroll in and can benefit from how much of a share of cost with employee pay who can be covered and when does coverage start. Covid-19 hotline is managed by 3rd party but simple Q&A to help employees understand new policies for covid-19. Waste Management Customer Service Rep March 2023- Oct 2025 Employed as Customer Service Rep for Pacific Northwest including Canada I do this work remotely from home. I help with new service for customers, service level changes, billing inquiries replacement or containers. Guide customers in what our guidelines are enforcing new restrictions and requirements cancellations, taking payments go over options of service that they can benefit or unsubscribe from taking complaints etc. Boyle Heights Technology Center – 2010 Los Angeles, CA Everest College - Medical Assistant – 2012 Alhambra, CA