Versatile Security, Interpreter, and Admin Professional
Resume:
Sepideh Farzaneh
I have Cosmetology License and I bring a combination of skills and experience that align perfectly with the job requirements. As a smart and quick learner, I adapt quickly to new environments and processes, which will allow me to excel in this role. My strong leadership abilities have been honed through years of managing security teams, and I have successfully led others to meet and exceed objectives in various industries. I pride myself on my ability to multitask and stay organized, ensuring that all tasks are completed efficiently and with great attention to detail. I am fluent in Farsi, which enables me to communicate effectively with a wider range of individuals, adding to my strong communication and social skills.
West Hills, CA 91304
*****.**********@*****.***
Professional Summary
Security guard and Interpreter experience (Didn't mention on resume) Versatile and Experienced Professional with a strong background in patient intake coordination, security guard management, administrative support, and customer service. Proven expertise in retail operations, shipment tracking, and coordination, consistently exceeding sales and marketing targets. Highly skilled in accounting, with excellent proficiency in QuickBooks and integrated financial software. A dedicated interpreter with extensive experience providing Farsi-to-English language support in medical and hospital settings. Recognized for exceptional organizational abilities, attention to detail, and a commitment to excellence across multiple industries. A results-driven sales and marketing professional with a proven track record of developing and implementing strategic initiatives to drive revenue growth, increase brand awareness, and expand market share. Skilled in market research, customer relationship management, and executing targeted marketing campaigns to boost lead generation and conversions. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical office Manager
Medical supply-Encino, CA
April 2025 to November 2025
Oversee the daily operations of the store, including opening and closing procedures, stocking and merchandising, and ensuring a clean and organized environment. Address customer inquiries and complaints, resolve issues promptly, and ensure customer satisfaction. Ordering supplies, maintaining stock levels, and minimizing waste. Maintaining accurate records and communicating effectively with clients and vendors. Ensuring accurate insurance information and processing claims efficiently. responsible for choosing the correct ICD-10-CM code and the diagnosis it represents rests primarily with the physician or other qualified healthcare professional. Patient Intake Coordinator and PTC
Dental Implant-Sherman Oaks, CA
July 2024 to March 2025
• Managed patient intake process: Greeted and assisted patients upon arrival, ensuring a smooth and welcoming experience. Collected and verified personal and insurance information.
• Scheduled appointments: Coordinated and scheduled patient consultations, follow-ups, and procedures, optimizing the clinic’s schedule and reducing patient wait times.
• Maintained patient records: Accurately entered and updated patient information in electronic health records (EHR) systems, ensuring compliance with HIPAA regulations.
• Provided patient education: Offered information about dental implant procedures, financing options, and post-operative care instructions to ensure patients were well-informed.
• Coordinated communication: Acted as a liaison between patients, dental surgeons, and insurance companies, resolving any issues related to billing or treatment plans.
• Facilitated financial arrangements: Assisted patients in understanding payment plans and processing financial paperwork, including insurance claims and out-of-pocket payments.
• Supported office operations: Collaborated with clinical and administrative staff to maintain a high level of patient satisfaction and operational efficiency.
• the correct ICD-10-CM code and the diagnosis it represents rests primarily with the physician or other qualified healthcare professional. However, professional coders play a crucial role in verifying the accuracy of the code assigned and ensuring it aligns with the documentation and reporting guidelines.
• Here's a more detailed breakdown:
1. Physician/Provider Responsibility:
• The physician or other qualified healthcare provider is responsible for determining the patient's diagnosis and ensuring it is accurately documented in the medical record.
• They are accountable for ensuring the correct diagnosis and Current Procedural Terminology (CPT) codes are used.
• The World Health Organization (WHO) and the National Center for Health Statistics (NCHS) within the Centers for Disease Control and Prevention (CDC) provide the framework for ICD-10-CM. 1. Coder Role:
• Coders, like those certified by the American Academy of Professional Coders (AAPC) or the American Health Information Management Association (AHIMA), are experts in applying the ICD-10-CM and CPT codes.
• They review the medical record to ensure the documentation supports the assigned diagnosis code and that the code is used appropriately based on the guidelines.
• They can also enter or change the code when authorized, even if the original selection was made by the physician.
• Their role is to ensure accuracy and compliance with reporting guidelines and regulations. 1. Shared Responsibility:
• A joint effort between the healthcare provider and the coder is essential to achieve accurate documentation, code assignment, and reporting of diagnoses and procedures.
• The Centers for Medicare & Medicaid Services (CMS) provides official guidelines for coding and reporting ICD-10-CM.
Patient Care Assistant
Home health-Los Angeles, CA
January 2024 to July 2024
• Managed daily operations of a home healthcare agency, ensuring efficient service delivery to patients.
• Supervised and coordinated the schedules of healthcare staff, including caregivers, nurses, and therapists, to ensure timely patient care.
• Ensured compliance with state and federal healthcare regulations, maintaining accurate patient records, licenses, and certifications.
• Collaborated with physicians and healthcare providers to develop and execute personalized care plans for patients.
• Managed billing processes, payroll, and budget tracking while coordinating with insurance companies for reimbursement and managing Medicare and Medicaid documentation.
• Acted as a liaison between patients, families, and healthcare providers, addressing concerns and ensuring seamless communication.
• Implemented quality assurance measures, including audits and patient satisfaction surveys, to maintain a high standard of care.
Construction Operator
Lambar-Chatsworth-CA
January 2022 to December 2023
· Comfortable creating and reading complex computer spreadsheets
· Coordinate All schedules and technicians and measurements guys.
· Reviewed Accounting structures and procedures regularly to identify areas in need of improvement.
· Managed, tracked, and monitored financial updates, watch lists, and insurance files.
· Extremely organized administrative assistant
· Set up and improved accounting systems.make sure recieved all payments from our customers.
· Creating Estimate and place order.
· Helped clients navigate interactions with tax authorities and legal concerns related to financial matters.
· Experience with Quickbook.
Project Coordinator
UPS-Van Nuys, CA
January 2022 to November 2023
• Coordinated and managed logistics projects, ensuring timely delivery of services while optimizing resources to meet project deadlines.
• Liaised between cross-functional teams, including operations, transportation, and customer service, to ensure smooth execution of project plans.
• Monitored project timelines, budgets, and deliverables, making adjustments as necessary to maintain efficiency and adherence to goals.
• Generated and analyzed reports to track project performance, identifying areas for improvement and implementing corrective actions.
• Provided ongoing communication and updates to stakeholders, ensuring clear understanding of project status and addressing any concerns.
• Facilitated training and onboarding for new team members to ensure compliance with UPS standards and best practices.
• Utilized project management software to track project progress and ensure accurate documentation of project milestones.
CPA Assistant ( Temp
Pearson Law Corporation-Woodland Hills, CA
December 2020 to September 2021
• Performed administrative tasks, including filing, reporting, tagging fixed assets, scanning, mail processing, and data entry.
• Processed company documentation, such as invoices and payment checks.
• Strong multitasking skills and ability to handle high-pressure situations.
• Excellent organization with Auto fellow and recordkeeping abilities.
• Reorganized and maintained the accounting department’s filing system.
• Assist Accounting Manager with different projects.
• Assisted the accounting manager in day to day accounting tasks. HVAC Operator
NRG Home Solar-Canoga Park, CA
June 2020 to December 2020
· Financial and accounting: Prepare financial statements, manage general ledger accounts, createbudgets, and identify process improvements
· Scheduling: Schedule jobs and dispatch technicians
· Identifying potential customers: Look for contractors, builders, and property owners
· Building relationships: Establish rapport with customers and promote loyalty
· Preparing presentations: Create compelling sales proposals
· Negotiating deals: Follow company pricing and profitability guidelines
· Educating customers: Explain technical information and answer questions about HVAC systems
Sales Rep Employment
Verizon Wireless-Calabasas, CA
February 2017 to April 2020
• Consistently ranked number 1 Wireless Sales Consultant in the California district.
• Responsible for opening and closing stores.
• Helped new customers in the purchase and selection of services and products
• Processed customer bill payments and answer basic questions regarding customer service. Make outbound calls for prospecting opportunities and customer follow-up. Education
Nursing and Business Administration (Associate Degree) Los Angeles pierce college-Woodland Hills, CA
Upper secondary education
Associate's degree
High school diploma or GED
Skills
• Database management
• Medicare
• Healthcare compliance
• Policy & process development
• Sales experience within finance
• Caregiving
• Enterprise sales
• Medication administration
• Recruiting
• Usability
• Translation
• Direct client contact
• Phone call management
• Warm calling
• Guest services
• Mobile devices
• CRM software
• Clerical experience
• Beauty & cosmetics sales
• Client interaction via phone calls
• Managing patient records
• IEP
• Office management
• Order processing
• New vehicle sales
• Account management
• Executive administrative support
• Writing skills
• Escalation handling
• Sales administration
• Hotel experience
• Law enforcement
• Outside sales
• Request for proposal
• Basic math
• Computer literacy
• Route driving
• Sales leadership
• Delivery driver experience
• Organizational skills
• Adobe Illustrator
• Siebel
• Office supply management
• Medicaid regulations
• Order placement
• Google Calendar
• Emergency scheduling
• Loan processing
• Client relationship development
• QuickBooks
• Outpatient
• Teaching literature
• Customer interaction metrics
• Client communication
• Field sales
• Sales follow-up
• Home health
• Managing customer accounts
• Scanning
• Patience
• Financial services
• Construction sales
• Prior authorization management
• Dispatch software communication
• Team leadership
• Maintaining an organized workspace
• Financial transaction processing
• Negotiation
• Product demos
• High-end sales
• Accounts payable
• Technical documentation
• Dentrix
• Phone etiquette
• and Outlook
• Lead generation
• Canva
• Corporate accounting
• Customer service
• Accounting Foundations
• Conducting training sessions
• HVAC
• Telecommunication
• Wireless sales
• Financial sales
• Prospecting
• Energy sales
• Sales and Marketing
• Customer inquiry handling
• General ledger accounting
• Home improvement store experience
• Windows
• Sales management
• Paychex
• Territory management
• Patient service
• Meeting scheduling
• Microsoft Publisher
• Price negotiation
• Experience with children
• Closing sales
• Agile
• Conflict management
• Office (as sales environment)
• Sales analysis
• Receiving shipments
• Automotive financing and insurance
• Regulatory compliance
• Farsi
• Door-to-door
• Excel
• Clean workspace maintenance
• Microsoft Excel
• Anatomy knowledge
• Guest relations
• Restaurant experience
• Cash management
• HIPAA compliance
• Customer relationship building
• Long term care experience
• Dispatching
• Visual merchandising
• Newsletters (communication methods)
• Leadership
• Multi-line phone systems
• Direct selling
• Customer home experience
• Communication skills
• Mobile applications
• Interpersonal skills
• Computer skills
• HubSpot
• Consultative selling
• Medicare regulations
• Data collection
• Direct sales
• Social media platforms
• Multitasking
• Law office
• Writing for professional audiences
• Operations management
• Team management
• Report writing
• Merchandising
• Business operations
• Insurance sales
• Compliance
• Behavioral health
• Team development
• Medical scheduling
• Medical office experience
• Driving
• DocuSign
• Inventory control
• Time management
• Patient interaction
• Air conditioning
• Outbound sales
• Dealership experience
• Growing experience
• ICD-9
• Assistance experience within finance industry
• Supervising experience
• Store management
• Durable medical equipment (DME) coordination
• Personal vehicle (delivery method)
• Business development
• First aid
• Customer support
• Administrative tasks
• Telemarketing
• Sales
• Telehealth administrative experience
• HVAC/R
• Analysis skills
• SaaS
• Bilingual
• Microsoft Word
• Computer operation
• Relationship management
• Pet care
• Filing
• ICD-10
• Bodily injury claims
• Typing
• NetSuite
• Conflict resolution
• Microsoft Outlook
• Client relationship management
• Medical records
• HIPAA
• Appointment scheduling
• Social media outreach
• Treatment planning
• Medical referrals
• Health insurance knowledge
• Clear language communication
• Financial analysis
• GAAP
• Strategic planning
• B2B sales
• Home & community care
• Customer support specialist experience
• VPN
• Technology sales
• Editing
• Maintenance inventory management
• Word
• Administrative experience
• Phone inquiries
• Inside sales
• Marketing
• Web services
• Luxury vehicle sales
• Retail sales transactions
• CRM system proficiency
• Attention to detail
• Calendar management
• Greeting customers
• B2B
• Schedule management
• Medical terminology
• Customer acquisition
• Salesforce
• Clinic administrative experience
• Sales technology adoption
• Retail math
• Customer communication
• In-person customer service
• Dog handling
• Social media management
• Experience working with students
• Patient scheduling via phone
• Data entry
• Google Workspace
• Phone communication
• Department manager (finance)
• Relationship building
• PowerPoint
• Care plans
• Outbound calling
• Social media marketing
• Office experience
• Microsoft Access
• English
• Dental clinic
• Customer retention
• Conducting sales calls
• Telehealth experience
• State healthcare regulations
• Sales data tracking
• Accounting systems
• Dental receptionist
• Medical administrative support
• Microsoft Office
• Record keeping
• Sales negotiation
• Used vehicle sales
• Office activity coordination
• Veterinary experience
• Conversion optimization
• Insurance prior authorization
• HVAC sales
• Microsoft Dynamics 365
• Bookkeeping
• Cosmetology
• Security
• Retail management
• Google Docs
• Front desk
• Medical receptionist
• Tutoring
• Technical Proficiency
• In-home experience
• B2C
• SAP EWM
• Employee relations
• Tax Experience
• Automotive market trends
• Client follow-up
• Adobe Photoshop
• Proposal writing
• E-commerce
• Animal restraint
• School experience
• Public relations
• Teamwork
• Management
• Retail sales
• Research
• Construction
• Insurance verification
• Portfolio management
• Customer relationship management
• Xero
Languages
• Farsi - Expert
• English - Expert
• Bilingual
Certifications and Licenses
Driver's License
Non-CDL Class C
Cosmetology License
March 2023 to July 2025
Guard Card
First Aid Certification
Google AdWords Certification
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