Inbound Phone Support Specialist Resume Summary
Resume:
HEATHER CARMIGNANI
CONTACT
PROFILE
**********@*******.***
Remote-ready customer service professional with over two years of experience supporting high-volume
customers through phone, email, and in-person communication. Known for calm, solution-focused
interactions, strong listening skills, and the ability to guide customers through enrollment processes with
clarity and patience. Exceptionally reliable, disciplined with schedules, and comfortable working independently in a
quiet home environment. Fast learner with strong attention to detail and a personable communication style.
SKILLS
EXPERIENCE
Customer service & phone-based support
Strong listening & solution-oriented communication
Enrollment assistance & process guidance
Accurate data entry & documentation
Multitasking across systems & phone platforms
Conflict de-escalation
Schedule reliability & policy adherence
Lead Creative Designer & Assistant Manager
Hothead Custom T-Shirts -- Vacaville, CA 2020-Present
*Serve as primary customer contact via phone, email, and in-person
communication.
* Provide clear explanations of services, pricing, and order processes.
* Resolve customer concerns with patience, empathy, and professionalism.
* Manage correct order entry, database updates, and documentation.
* Balance multiple tasks in a fast-paced environment while supporting
service quality.
* Support and train team members to ensure consistent customer
experience.
Customer Service / Checker
United Market -- San Rafael, CA 2020-2023
* Delivered friendly, efficient service to high-volume customers.
* Kept accuracy and professionalism during all transactions.
* Helped customers with questions, concerns, and product information.
* Supported team operations during peak hours and rotating schedules.
U.S. Army -- Dental Assistant 2009-2011
Provided patient-centered support with confidentiality, precision, and professionalism.
Accounting Technician -- Prison Industry Authority 2017-2018
Managed sensitive records and data with accuracy, discretion, and attention to detail
EDUCATION
Counseling & Psychology
Coursework 2025 Present
* High School Diploma
* CPR Certified
Contact this candidate