Office Assistant, Administrative Support & Customer Service Specialist
Resume:
NICOLE A. BAUTISTA
Montebello, CA *****
Email: ************@*****.***
SUMMARY:
Experienced Administrative Assistant with outstanding organizational and interpersonal skills. A dedicated team player who is conscientious, patient, hardworking, and adaptable to change. Possesses a strong ability to build and maintain excellent client relationships and is committed to delivering quality customer service. Quick learner, efficient, and professional with a positive attitude. Punctual and capable of multitasking, working well under deadlines and pressure. Thrives both independently and in a team setting. EXPERIENCE:
UNIVERSITY OF SOUTHERN CALIFORNIA, Los Angeles, CA November 2006 to November 2025 Office Assistant l - Supported daily operations and administrative functions for the Office of the Comptroller. Handled the calendar for the Comptroller and the Associate Senior Vice President of Financial and Business Services as needed. Handled accounts payable for the office, processed requisitions, purchase orders, and special projects as required. Trained and guided student workers on tasks for the office. Answered heavy phones with strong emphasis on customer service with outside vendors, departmental staff, and other USC departments. Processed check deposits on behalf of departments and staff members. Processes DV check requests and DVQE’s travel & non-travel reimbursements. Handles incoming and outgoing mail. Sign for all deliveries. Order office supplies, keep inventory, and organize supplies. Reconciled several accounts for ASRs and P-cards. Handled facilities and ServiceNow requests, as well as Xerox, computer/IT, and office equipment requests. Worked on processing checks and wire payments for the Sponsored Projects Department. Worked with the Risk Management Department in handling the university’s Auto Insurance premiums. Communicated with other departments within the university regarding property claims, as well as updated all documentation in the Origami Risk Management program.
J.P. CARROLL COMPANY, Los Angeles, CA September 2001 to March 2004 Administrative Assistant to Vice President- Responsible for all administrative duties, including accounts receivable, collections, and correspondence. Prepared job cards for all new projects, maintained subcontractor information, prepared lien releases, and preliminary notices. Ordered general liability and workers' compensation insurance certificates.
KASMAR, ZANGLIS & ASSOCIATES, Glendale, CA July 2000 to September 2001 Administrative Assistant - Managed accounts receivable and correspondence. Confirmed the legal calendar and assigned court reporters to court dates and depositions. Prepared deposition transcripts, ASCII diskettes, and condensed transcripts for clients.
NEWLANDER & NEWLANDER, Los Angeles, CA March 1996 to July 2000 Administrative Assistant - Responsible for managing accounts receivable, collections, and correspondence. Confirmed the legal calendar, assigned court reporters for court dates and depositions, and addressed all aspects of preparing deposition transcripts, ASCII diskettes, and condensed transcripts for clients. HUNTINGTON COURT REPORTERS, Pasadena, CA December 1988 to October 1995 Administrative Assistant and Billing Manager - Managed all aspects of accounts receivable, including collections and correspondence, and prepared monthly reports. Also responsible for preparing and processing deposition transcripts, ASCII diskettes, CAT-LINKS, and condensed transcripts for clients. Confirmed all entries on the legal calendar and assigned court reporters to court dates and depositions. SKILLS & QUALIFICATIONS:
WorkDay; Kuali; USC eMarket; Office365; Microsoft Word; Excel; Origami Risk; Microsoft Teams; calculators; Xerox and Lexmark copiers/printers
Excellent references available upon request.
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