Customer Service Specialist with Diverse Experience
Resume:
Mary Gartner
Phoenix, AZ *****
*************@*****.***
Professional Summary
A position in customer service that provides stability and growth in exchange for dedication and experience.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customs Trade Specialist
FedEx-Phoenix, AZ
August 2025 to Present
Prepare and processes international shipments ensuring compliance with customs regulations and coordinating with government agencies data entry making sure all documents are in the shipment for customs
Dental Customer Service Representative
Moda Health-Phoenix, AZ
May 2024 to August 2025
Took inbound calls from providers or patients in regards to dental benefits explanation also went over dental codes for providers to see what was covered or not covered account management as well sent new id cards when needed
Financial Customer Service Rep
TransPerfect-Tempe, AZ
July 2024 to May 2025
Take incoming calls for credit card company and also being a personal banker for a bank out of Arkansas customer call in to get balance check statuses of disputes or even request disputes billing question overall account maintenance
Customer Service Representative
The Home Depot-Tempe, AZ
March 2016 to January 2025
Associates are responsible for ensuring that customer phone calls and transactions are handled quickly and accurately. Customer Service Associates will interact with Customers and Associates over the phone and/or in store, to ensure that excellent customer service is achieved. They will work at the Service desk answering customer calls to the store, responding to general questions, finding customers the proper associates to assist as needed, setting expectations, facilitating all customer order types (BOPIS, BOSS, Will Call, Store to Store, Delivery) and resolving any issues that arise. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies and standards, completing specified safety training, immediately correcting hazards and unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co workers, vendors, or customers
Customer Service Representative
Mr. Cooper
November 2021 to March 2023
processing and continued maintenance of mortgage loan accounts. They set up initial accounts for newly approved loans, serve as a direct contact for borrowers with questions or concerns, and implement automatic payment arrangements. They oversee account data and manage databases, running reports and performing analysis of the overall group of accounts or a specific subset. They may initiate appropriate actions for delinquent or nonperforming accounts, and oversee the final closeout process for satisfied loans. Took inbound calls
Customer Service Representative
Mr. Cooper
November 2021 to March 2023
processing and continued maintenance of mortgage loan accounts. They set up initial accounts for newly approved loans, serve as a direct contact for borrowers with questions or concerns, and implement automatic payment arrangements. They oversee account data and manage databases, running reports and performing analysis of the overall group of accounts or a specific subset. They may initiate appropriate actions for delinquent or nonperforming accounts, and oversee the final closeout process for satisfied loans. Took inbound calls
Customer Service Rep
Convergys
October 2014 to March 2015
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales
Customer Service Rep
Convergys
October 2014 to March 2015
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales
Customer Service Rep
IQOR
September 2012 to February 2014
Answering technical support inquires via incoming calls, chat or email. Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues Customer Service Rep
IQOR
September 2012 to February 2014
Answering technical support inquires via incoming calls, chat or email. Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues WalMart Cashier
WalMart Cashier
November 2010 to February 2012
Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics. ... Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer Education
High school diploma or GED
Penn Foster High School
Upper secondary education
Skills
• Mobile devices
• Compliance with loan regulations
• Ethernet
• macOS
• Technical troubleshooting support
• Front desk
• Managing customer accounts
• Grammar Experience
• Microsoft Excel
• Purchase order management
• Customer communication
• 5G
• Documentation review
• Phone customer support
• Customer service
• Fair Housing regulations
• Patient interaction
• Handling customer exchanges
• Administrative experience
• Problem-solving
• Customer returns handling
• Phone communication
• Customer issue escalation
• Improving customer support response time - Customer support response time improved (More than 30%)
• Authentication
• Customer support specialist experience
• Client services
• Phone etiquette
• Microsoft Teams
• Call escalation management
• Climbing
• Supervising experience
• Slack
• Call center agent experience
• Databases
• Presentation skills
• Client interaction via phone calls
• Cash register
• Microsoft Outlook
• Salesforce Cloud
• Technical Proficiency
• 10 Key Data Entry
• Typing
• Banking
• Team management
• Data entry
• Conflict management
• Veterans Affairs (VA) loans
• Customer support - Customer support experience (6-10 years)
• Data collection
• Federal Housing Administration (FHA) loans
• Affordable Care Act (ACA)
• Organizational skills
• Order entry
• Customer training
• Order processing
• POS systems
• CRM system proficiency
• Working with people with developmental disabilities
• iOS
• In-person customer service
• Microsoft PowerPoint
• Fraud prevention and detection
• Windows
• Communication skills
• Word processing
• Accounting
• Salesforce
• Sales
• Writing skills
• Order inquiry handling
• Billing issue inquiries
• Customer Care
• Working with people with disabilities
• Microsoft Word
• HIPAA
• Cash handling
• Account management
• Industry knowledge of financial regulations
• Virtualization
• Call center experience
• Maintaining patient confidentiality
• Phone call management
• Communication platforms
• CRM software
• Loan origination
• Multi-line phone systems
• Email customer support
• SMS customer support
• Math
• Relationship management
• Handling customer inquiries
• Negotiation
• Analysis skills
• Android
• Filing
• Live chat
• QuickBooks
• Time management
• Active listening
• Client email correspondence
• Client onboarding
• Call Center
• Customer support experience within retail industry
• Microsoft Office
• Clear language communication
• Attention to detail
• Bank Secrecy Act
• Avaya
• Customer relationship management
• Clear verbal communication
• Data analysis skills
• Logistics
• Clerical experience
• SharePoint
• Escrow
• Multitasking
• VPN
• Mortgages
• Telecommunication
• Teamwork
• Google Workspace
• CSR
• Yardi
• Smartphone (troubleshooting support)
• Office experience
• Freight
• Financial services
• Mortgage servicing
• Computer skills
• Accounts receivable
• Accounting and finance experience
• Software troubleshooting
• Accounting software
• 10 key typing
• Computer literacy
• Project leadership
• Customer relationship building
• Debits & credits
• Human resources
• Productivity software
• Computer operation
Languages
• English
Certifications and Licenses
Driver's License
Certified Medical Assistant
Driving Licence
BLS Certification
First Aid Certification
CPI Certification
Certified Behavioral Health Technician
CPR Certification
Additional Information
Office Computer Skills
• Typing at 40+ words per minute and 10 key by touch.
• Utilized Microsoft Word, Excel, Power Point, and Outlook.
• Established and maintained Human Resources- related employee's files reflecting wage increases, garnishments, benefits, and W-2 withholdings, exercising a high level of confidentiality.
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