Versatile Office & Billing Professional with Customer Focus
Resume:
Niya Ruiz
Modesto, CA *****
************@*****.***
Professional Summary
• To obtain a position that will enable me to use my strong communication and customer service skills.
Work Experience
Office and Billing Manager
Biosport Physical Therapy
January 2020 to Present
• Manage all patient accounts for five clinics independently.
• Oversee the development and implementation of policies and procedures that ensure timely and accurate billing of customers and insurances.
• Experience with sending accounts to collections and following up.
• Communicates with medical insurances, workers compensation adjusters and law offices in order to receive payment for patient account.
• Audit eligibility and benefits verification that front office completes.
• Credential each provider with insurances.
• HR - create and follow up onboarding tasks for new hires and volunteers. CSR - Customer Service Representative
Zenith American Solutions
January 2022 to December 2023
• Provides customer service by responding to and documenting telephone and written inquiries.
• Answer questions and resolves eligibility issues.
• Maintains current knowledge of assigned Plans and effectively applies knowledge in all job functions.
• Updates eligibility as necessary.
• Performs administrative and clerical tasks.
• Consistently meets established performance standards and consistently demonstrates excellent attendance and punctuality.
• Performs other related duties and special projects as assigned. Front Office Receptionist
Biosport Physical Therapy
September 2019 to January 2020
• Serve patients by greeting, welcoming, and directing them appropriately before/ after appointment. • Notified Drs. of patient arrival and informed visitors by answering or referring inquiries. Front Desk Associate
In shape Health clubs
September 2018 to August 2019
• Responds to inquires from potential members & current members • Greets all members as they enter the club to ensure their visit is positive • Receives cash & payment of goods or services Education
High school diploma
Modesto High School
May 2018 to May 2018
Skills
• Medical records
• CPT coding
• Analysis skills
• Organizational skills
• Medical billing
• Good problem solver and critical thinker.
• Works well under pressure and a multitasker.
• Medical collection
• Medical office experience
• Medical receptionist
• Insurance verification
• Accounts receivable
• Highly reliable and responsible.
• Medicare
• English
• Medical administrative support
• Office experience
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