Healthcare Operations Specialist

Roland Walker

***** ******** *****, **** * Houston, TX 77084

Phone: 832-***-**** Email: ***************@*****.***

OBJECTIVE

To obtain a full-time position in the healthcare field that will advance my skills, knowledge and experience to improve healthcare delivery and health maintenance.

PROFESSIONAL EXPERIENCE

All-n-Sports, LLC 2021-Present

Owner

Plan, organize, and oversee adults sports events and tournaments.

Coordinate logistics, including venue booking, equipment, and staff.

Ensure events comply with safety and regulatory standards.

Recruit, train, and support athletes or sports teams.

Use insights to training programs or marketing strategies.

Handle budgeting, financial planning, and expense tracking.

Maintain accurate records and documentations.

Handle inquiries, complaints, and feedback from clients or fans.

Courtyard Marriott 2017-2020

Overnight Security

Patrol hotel premises, including hallways, lobbies, and parking areas, to ensure safety.

Monitor security cameras and alarm systems.

Assist guests and staff with safety concerns or lockouts.

Monitor and control access to restricted areas.

Verify guest credentials and enforce hotel policies.

Follow established emergency response protocols.

Memorial Hermann 2016 – 2017

Patient Transportation Dispatcher

Schedule and coordinate patient transportation services efficiently.

Assign drivers and vehicles based on patient needs, location, and availability.

Document equipment inventory and assigning equipment-sanitizing duties.

Communicate with healthcare staff, drivers. And patients to ensure timely transport

Maintain the integrity of work environment through the day (i.e. behavior, language and keep noise at reasonable level).

Generate PERQs reports and spreadsheets.

Coordinate employees/department schedule i.e. lunch break, in-service training, departmental meetings and flexing.

Operate multi-line phone, operate fax and copy machine.

PRO Consulting Services, Inc. September 2009 – January 2016

Supervisor of Collections

Oversee and manage a team of collection agents to meet performance targets.

Monitor daily activities and ensure adherence to collection policies.

Track and analyze collection metrics and team performance.

Collaborate with legal teams on escalated collection cases.

Ensure collection practices comply with federal, state and company regulations.

Identify inefficiencies in collection processes and recommend solutions.

Work closely with other departments (i.e. finance, legal) to resolve issues.

Memorial Hermann Hospitals January 2003 – March 2006

Assistant Environmental Director

Assist the Environmental Services (EVS) Director in overseeing daily operations of hospital environmental services.

Supervise and coordinate housekeeping and janitorial staff to ensure a clean, sanitary, and safe environment.

Train, schedule, and evaluate EVS personnel; provide guidance and corrective actions as needed.

Monitor compliance with infection prevention, sanitation, and regulatory standards (Joint Commission, OSHA, CDC).

Support budget management and reporting for EVS operations.

Coordinate with nursing, maintenance, and other departments to meet patient and staff needs.

Help prepare for inspections, audits, and accreditation reviews.

EDUCATION

University of Akron 1986

Physical Education, B.A.

REFERENCES

Available upon request.

Contact this candidate