Front Desk & Guest Experience Specialist

Kendra Morandini

*** * ********** ***, ******** View, CA • 510-***-**** • ***************@*****.*** • linkedin.com/in/kendramorandini

Lobby Ambassador/Receptionist

A high-energy, people-centered Receptionist and Workplace Experience Specialist with a proven record of creating exceptional front-of-house and employee experiences in fast-paced corporate environments. Skilled in visitor and access management, administrative operations, and event coordination, with hands-on expertise using ServiceNow, Slack, Google Workspace, and LenelS2. Recognized for delivering seamless support with professionalism, empathy, and precision — keeping teams organized, visitors impressed, and workplace operations running smoothly. Combines strong communication skills with operational efficiency to foster a culture of hospitality, trust, and excellence. SKILLS

• Administrative Support

• Client Relations

• Communication Tools (Slack,

ServiceNow,Google Workspace,

Canva,Sharebite,Adobe Suite,

RingCentral,Email Triager,G-Chat,

LastPass,Okta,WorkDay)

• Customer Service Excellence

• Document Control

• Event and Travel Coordination

• Expense Reporting

• Facilities and Vendor Coordination

• Front Desk Operations

• Office Management

• Problem Solving

• Team Collaboration

• Ticket-based workplace support

• Visitor and access management

• Workflow Optimization

WORK EXPERIENCE

Toyota Research Institute • Los Altos • 07/2025 - Present Lobby Ambassador • Contractor

• Managed visitor registration, access control, and security credentials using Lenel S2 (access control, video surveillance, mobile credentialing) and Envoy, ensuring compliance with workplace safety and data security standards.

• Delivered front desk, administrative, and concierge support for employees and guests, including workplace navigation, meeting space reservations, and event coordination.

• Coordinated large-scale events for 400+ guests, handling logistics, scheduling, and on-site support for seamless execution.

• Managed office lunch orders, coordinating with vendors to meet dietary preferences and timelines.

• Oversaw office supply inventory and restocking, ensuring workspaces and meeting rooms were fully equipped for daily operations.

• Conducted conference room resets, including AV setup, seating arrangements, and room organization to maintain professional standards.

• Utilized Slack, Google Workspace, Canva, Sharebite, and ServiceNow to streamline communication, scheduling, ticketing, and workplace operations.

• Acted as the first point of contact for all visitors, maintaining a professional, customer-focused, and brand-aligned front- of-house presence.

• Anticipated needs, resolved inquiries quickly, and upheld a safe, organized, and efficient lobby environment through proactive issue management and attention to detail. TikTok • 10/2024 - 07/2025

Front Desk & Workplace Experience • Full-time

• Served as the go-to point of contact for all visitors, clients, and employees, delivering warm greetings, smooth office orientations, and a polished, professional reception experience.

• Managed visitor registration, issued security badges, and monitored access control systems to ensure a safe, secure, and compliant workplace.

• Handled calls, emails, and messages efficiently while maintaining calendars, meeting schedules, and administrative workflows.

• Coordinated incoming and outgoing mail, packages, and courier services to ensure timely, accurate delivery.

• Partnered with facilities teams to manage maintenance requests, resolve onsite issues, and maintain office supplies and workspace upkeep.

• Utilized ticket-based systems to log, track, and resolve employee issues, ensuring fast, accurate workplace support.

• Collaborated closely with on-site security personnel to monitor lobby operations, support safety protocols, and provide a seamless front-desk experience.

• Supported large-scale events and office logistics, ensuring smooth execution and positive experiences for employees and visitors.

Koehler & Associates, CPA's, Inc. • San Jose, California, United States • 04/2023 - 10/2024 Operations Administrator • Full-time

• Client Support: Built and maintained strong client relationships by assisting with inquiries via phone, text, and in-person, using RingCentral for seamless communication.

• Office Operations: Supported efficient office workflow through a variety of administrative tasks and day-to-day operations.

• Administrative Tasks: Managed filing, typing, data entry, scanning, and copying; created professional documents and materials using Adobe Suite.

• Record Keeping: Accurately documented all client interactions in the CRM system to maintain detailed and organized records.

• Scheduling & Calendar Management: Coordinated meetings and managed calendars to optimize team and client scheduling.

CBRE • San Jose, California, United States • 07/2021 - 04/2023 Client Services Coordinator • Full-time

• Delivered high-level administrative support to office staff and sales teams, ensuring efficient workflow and operations.

• Developed and maintained marketing collateral (flyers, proposals, property tour books) with strict brand compliance.

• Coordinated client-specific property packages and responded to RFIs/RFPs, collaborating cross-functionally with marketing, research, and analysis teams.

• Managed calendars, appointments, travel arrangements, and conference logistics to optimize team productivity.

• Processed broker commission payments and handled financial documentation in alignment with company policies.

• Oversaw advertising campaigns, coordinating schedules and placements to maximize visibility and engagement. EDUCATION

Degree in Business/Corporate Communications

University of Phoenix • 06/2010 - 08/2013

CERTIFICATIONS

Commissioned Notary Public, Calif – certified to notarize documents and perform official acts.

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