Data Entry & Remote Administrative Specialist
Resume:
Michelle Holland
Altamont, IL *****
********.**********@*****.***
Professional Summary
Remote Administrative Professional & Virtual Assistant Highly organized professional with over 15 years of experience in office administration, client management, and technical support. Expert in Microsoft Office 365, Google Workspace, and CRM tools. Proven track record of managing complex schedules, sensitive client data, and remote workflows. Self-starter with recent experience in AI model training, looking to leverage strong communication and organizational skills in a full-time remote support role. Work Experience
AI Generative Model Trainer Outlier AI
October 2025 to Present
Evaluate and analyze AI-generated data to improve accuracy, coding, and reasoning capabilities of generative models.
Execute complex tasks with high attention to detail in a fully remote, deadline-drive environment.
Synthesize information to prove high-quality feedback (RLHF), ensuring AI models align with human values and safety standards.
Adult Literacy & Educational Resource Assistant
C.E.F.S. Adult Literacy Program through C.E.F.S. Economic Opportunity Co April 2020 to Present
Host Agency 2
Assisted clients on using programs to enhance their learning in ESL and GED.
Teach non speaking English students to speak English.
Completed clients files and copies as needed per the Literacy Coordinator.
Tutored students in speaking English and assisted those needing help with GED.
Maintain the Computer Lab and Library as needed.
Assisted those wishing to find employment through filling out applications etc. Illinois Department of Employment Security
Host Agency 1
November 2018 to April 2020
Managed client reception and guidance with enthusiasm and professionalism
Maintained and updated client files using spreadsheets, demonstrating detail-focused approach.
Assisted clients with computer usage, providing supportive technical help and resumes.
Compiled and assembled booklets, showcasing organizational skills.
Enhances office efficiency by assembling documents and managing files. Advantage Sales & Marketing Merchandiser Retail Team Member Salesforce
April 2012 to September 2015
Ordered, stocked, and inventoried merchandise and assisted customers to ensure quality shopping experience.
Assisted in updating POS equipment during in-store remodel, including verifying inventory records in Salesforce were being correctly adjusted by the new POS system.
Stocked merchandise at local businesses.
Removed all out of date promotional items at the end.
Maintained customer relationships with store managers. Telemarketer
Shop NBC-N/A
January 2005 to January 2009
Utilized persuasive communication skills to effectively pitch products or services over the phone
Identified customer needs and provided tailored solutions to maximize satisfaction and increase upselling opportunities
Consistently met or exceeded daily call volume targets while maintaining high quality standards
Consistently achieved high customer satisfaction ratings through effective communication, product knowledge, and problem-solving skills
Education
High School Diploma
Shelbyville, IL
Skills
Technical Skills: Microsoft Office 365 (Excel, Word, Outlook, Teams), Google Workspace
(Docs, Drive, Sheets), Salesforce/CRM, Zoom/VoIP, Paylocity, Windows 10/11. Professional Skills: Remote Workflow Management, Calendar Scheduling, Data Entry
(High Accuracy), Client Relations, ESL Tutoring, Technical Troubleshooting, Record Keeping.
• Links
https://www.linkedin.com/in/michelle-olds-holland
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