Experienced Dispatch & Administrative Specialist

JENNIFER MARLIN

Poplar Bluff, MO ***** • 573-***-**** • **************@*****.***

Professional Summary

Reliable, high-energy professional with extensive experience in dispatching, remote monitoring, customer service, and administrative support. Skilled in managing high-volume communication, resolving issues efficiently, and maintaining exceptional service standards. Known for strong organization, attention to detail, and remaining calm under pressure. Core Skills

• Emergency Call Handling • Customer Support • Data Entry & Records • Conflict Resolution • High-Volume Phone Operations • Time Management • Administrative Support • Scheduling Assistance • Cash Handling • Leadership Support

Professional Experience

Remote Monitoring Specialist — Securitas – Poplar Bluff, MO (03/2022 – Present)

- Manage high-volume emergency and non-emergency alarm events with accuracy and urgency.

- Serve as the primary liaison for agency notifications, ensuring timely and clear communication.

- Perform precise data entry and documentation for alarm signals and system activity.

- Maintain performance quality while handling continuous, fast-paced inbound call flow. Front Office Manager — West Rock Orthodontics – Poplar Bluff, MO (08/2016 – 03/2018)

- Oversaw daily office operations, staff scheduling, and workflow coordination.

- Handled multi-line calls, scheduled appointments, and resolved patient inquiries.

- Verified patient records, transactions, and insurance information with accuracy.

- Assisted with hiring, onboarding, and training new front-office staff. Sales Consultant — Faraone Pawn – Poplar Bluff, MO (09/2012 – 08/2015)

- Guided customers through product options, ensuring clear understanding of features and value.

- Provided high-quality customer service in a fast-paced retail environment.

- Processed, completed, and organized sales documentation and item records. Customer Service Specialist — Gamma Healthcare – Poplar Bluff, MO (09/2010 – 09/2012)

- Audited lab entries, processed orders, and ensured accuracy of medical documentation.

- Entered sensitive patient data while maintaining confidentiality and compliance.

- Managed a multi-line phone system, routing calls and resolving client inquiries.

- Submitted insurance coding and supported billing verification processes. Sales Associate / Key Holder — Factory Connection (10/2002 – 09/2012)

- Served as a key holder responsible for opening/closing procedures and store security.

- Supported management in enforcing policies, merchandising, and loss prevention.

- Coordinated freight processing, floor displays, and inventory organization. Operator / Communications Officer — Poplar Bluff Police Department (09/2000 – 10/2010)

- Managed radio, phone, and digital communications for officers and emergency responders.

- Processed and protected classified information, reports, and investigative data.

- Supported active investigations and search warrants with accurate information relay.

- Trained new personnel in communication protocols and security procedures. Assistant Manager — The Cato Corporation (12/1998 – 10/2002)

- Assisted with daily store operations, merchandising, and team coordination.

- Trained new hires in policy compliance, sales procedures, and customer service. Education

Business Administration & Management (Some College) Three Rivers College

Contact this candidate