Customer-Focused Server & Support Specialist
Resume:
ANDREINA BROWN
Brooklyn, NY *****
***************@*****.***
Work Experience
Server
Bubba Gump Shrimp-Manhattan, NY
October 2023 to April 2025
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Trained new staff members on restaurant procedures, menu items, and customer service standards
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
Server
Hook & Reel Seafood & Bar-New York, NY
December 2023 to September 2024
• Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
• Took accurate food and beverage orders from patrons, demonstrating strong knowledge of menu items and specials
• Efficiently delivered food and beverages to tables, ensuring accuracy and timeliness
• Anticipated guest needs and proactively addressed any issues or concerns to ensure customer satisfaction
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail in order accuracy
CSR - Customer Service Representative
Sykes Enterprises, Incorporated / Chase Bank / Bank of America-Columbia, SC February 2019 to September 2023
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Built rapport with customers through active listening, empathy, and personalized interactions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis Retention Specialist
Time Warner Cable-Columbia, SC
May 2018 to August 2020
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
• Achieved an average call resolution rate of XX%, exceeding departmental targets
• Assisted customers with troubleshooting technical issues over the phone, resulting in a XX% decrease in escalations to the technical support team
• Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
Server
Texas Roadhouse-Columbia, SC
March 2018 to March 2020
• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
Education
General Studies (High School)
Sheepshead Bay
September 1999 to June 2003
Skills
• POS
• Food service
• Customer service
• Restaurant experience
• Bartending
• Serving
• Food handling
• Food industry
• Basic math
Certifications and Licenses
Rightskill Certification- Customer Service (2017 - Present March 2017 to Present
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