Professional Customer Service Representative

Salvatore Valente

Trusted, Dependable Customer Service Expert

*** *. ************* **., ***: 183

Piscataway, New Jersey

Telephone: 610-***-****

Email: *********@**.***

PROFESSIONAL OVERVIEW

I am an expert at leveraging my extensive experience in customer service and customer-facing roles to contribute to a dynamic organization. With over 5 years of experience in customer service and customer-facing roles, I have honed my skills and am able to effectively address and resolve customer concerns, which contributes to increased customer satisfaction and loyalty. I excel in both phone and in-person interactions, consistently delivering exceptional service and fostering positive relationships with both clients and colleagues. Operational Strengths

● Customer Service

● Time Management

● Adaptability

● Active Listening

● Vendor Relations

● Problem Solving

● Product Knowledge

● Communication

● Training

● Project Management

PROFESSIONAL EXPERIENCE

04/2024 - 10/2025: STORE MANAGER at FUNKO POP, Culture-Oldsmar, Florida Supervised five direct reports and managed all business-related issues, including: staff recruitment and supervision, budget oversight, and customer support.

● Led efforts to attract, train and retain employees.

● Responsible for local marketing efforts while conforming to budget constraints set forward by regional management.

● Created strong professional relationships with key customers through personalized interactions, resulting in repeat business and increased brand loyalty.

● Ensured that the store was well-stocked with the necessary products and managed inventory levels to prevent overstocking or stockouts.

● Delivered outstanding customer service and resolved customer issues to ensure favorable outcomes through professional and respectful communication strategies. 10/2023 – 05/2024: CUSTOMER CALL CENTER REPRESENTATIVE at LMG, LLC, Oldsmar, Florida Provided outstanding customer service to our clients and staff using a variety of technologies including: personal calls, email interactions, and text messages.

● Fielded inbound calls from clients, arranged and scheduled service or follow-up as needed, and dispatched corresponding technicians. Made outbound calls and returned calls to schedule client appointments and collected data to facilitate correct assignment; kept clients up to date with reminders / confirmations of appointments. 5/2023 – 9/2023: DESCENDANT TRANSPORT/CAREGIVER at Foundation Partner Group, St. Petersburg, FL 12/2021 – 2/2023: PERSONAL CARE ASSISTANT at Self-Employed, Palm Harbor, FL 06/2018 – 08/2020: SERVICE COORDINATOR at Numotion, Montgomeryville, PA 10/2016 – 06/2018: SERVICE TECHNICIAN at Numotion, Montgomeryville, PA EDUCATION

MIDDLESEX COMMUNITY COLLEGE, NJ: studied Communications, no degree awarded CENTENARY COLLEGE, NJ- studied Media Studies, no degree awarded WOODBRIDGE HIGH SCHOOL - Graduated

ADDITIONAL PROFESSIONAL STRENGTHS AND SPECIAL SKILLS

● Certified in CPR and Crisis Training

● 6+ years as a professional voice over actor

● 10+ years working with the entertainment industry

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