Operations Leader with Hospitality Expertise

Bobby Evans

Jacksonville, FL *****

386-***-**** **************@*****.***

Professional Summary

Versatile operations and people leader with 10+ years of management experience across hospitality, retail, and service-based environments. Proven track record in team leadership, process improvement, customer experience, scheduling, inventory control, financial reporting, and vendor coordination. Known for stepping into complex, fast-paced operations, stabilizing workflows, and driving accountability across departments. Technically proficient, highly organized, and recognized for strong communication, problem-solving, and service recovery skills transferable across industries.

Core Competencies

Operations & Team Leadership

Process Improvement & Workflow Coordination

Customer Experience & Issue Resolution

Scheduling, Staffing & Labor Control

Inventory Management & Vendor Relations

Financial Reporting, Audits & Reconciliations

Billing, Refunds & Account Adjustments

Cross-Department Collaboration

Training, Coaching & Performance Support

Event & Project Coordination

Microsoft Excel, Outlook & Reporting Tools

CRM, POS & Enterprise Systems (PEP, OnQ, Kipsu)

Professional Experience

Front Office Manager

Hilton Garden Inn – Jacksonville, FL Oct 2024 – Present

Lead front desk operations while providing operational support to housekeeping, maintenance, and kitchen teams.

Serve as property expert for Hilton PEP and OnQ, resolving guest feedback proactively to prevent escalation.

Process and audit tax-exempt documentation, ensuring compliance and accuracy for end-of-month reporting.

Approve refunds, billing adjustments, and service recovery resolutions within Hilton brand standards.

Manage inventory and ordering for The Shop and back-of-house kitchen supplies, maintaining cost controls.

Partner with Sales Director to coordinate group blocks, rate codes, and corporate travel needs.

Develop and manage staff schedules across departments to ensure coverage, efficiency, and budget adherence.

Plan and execute employee recognition events and guest appreciation socials, strengthening engagement and morale.

Guest Service Associate

Hampton Inn & Suites – Jacksonville, FL Oct 2023 – Oct 2024

Delivered efficient, guest-focused check-in and check-out experiences.

Trained and mentored new front desk associates on systems, standards, and service expectations.

Conducted night audits, reconciled financial reports, and ensured accuracy in daily accounting.

Reset Merchandiser Team Leader / Supervisor

Advantage Solutions – Jacksonville, FL Jan 2021 – Aug 2023

Led and supervised reset merchandising teams across multiple retail locations.

Coordinated project schedules, staffing assignments, and on-site execution to meet client deadlines.

Served as primary point of contact between field teams, store management, and corporate leadership.

Ensured planogram compliance, inventory accuracy, and brand standards across resets.

Trained new team members on processes, safety standards, and performance expectations.

Monitored productivity, resolved on-site issues, and supported operational efficiency.

Front Office Manager

Hilton Garden Inn / Hampton by Hilton – Jacksonville, FL Jul 2019 – Jan 2021

Managed guest services, reservations, and front desk communications using Kipsu.

Performed night audits and monitored financial accuracy.

Acted as liaison between departments to ensure seamless guest experiences.

Front Desk Manager

Red Roof Inn – Ormond Beach, FL Feb 2016 – Mar 2019

Managed front desk, housekeeping, and maintenance teams.

Oversaw reservations, guest check-ins, and daily audits.

Coordinated inventory management and departmental scheduling.

Assistant Manager

Tim Hortons – Columbus, OH Jun 2013 – Apr 2016

Supported daily restaurant operations and supervised front-line staff.

Maintained high customer service standards and brand compliance.

Managed inventory, cash reconciliation, and employee training.

General Manager

Dairy Queen – Columbus, OH Sep 2003 – Oct 2013

Directed operations for a high-volume quick-service restaurant.

Led recruitment, onboarding, training, and performance management.

Managed budgeting, scheduling, compliance, and local marketing initiatives.

Education

High School Diploma

Briggs High School – Columbus, OH 2005

Certifications

CPR Certified (Valid through April 2026)

First Aid Certified (Issued April 2023)

Food Handler Certification

Valid Driver’s License

Contact this candidate