Dependable, Polished Professional with Multinational Experience
Resume:
HELEN MARTEEN
Coconut Grove, Fl 33133
************@*****.***
OBJETIVE: Motivated, professional with college degrees, Entrepreneur, Business Development, Entrepreneurship Workshops completed, Bookkeeping, Import and Export Specialist, freight Forward, Price and Cost, International Marketing, Import and Export Maritime and Air, Microsoft word, Microsoft Excel and PowerPoint, creative, tactful professionals all levels, team player
Accustomed to handling sensitive, confidential records. Demonstrated skills and abilities, multi-tasking in the administrative Assistant position, customer Services specialist
Flexible and versatile—able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills.
SUMMARY OF EXPERIENCES
Proficient with Windows and Microsoft Excel, Power Point, Publisher,
Outlook and Quick Book
Excellent organizational and record keeping skills
Excellent written and verbal communication skills
Able to work with diverse groups of people with outstanding results
More than 45 years experience as a Public Relation, my qualifications is outstanding, I received continue training to be the best.
Awards and commendations for performance
Computer Savvy, Power Point, Microsoft Excel, Microsoft Office,
Quikbook, Autoalert
software. CDK Global, FMC Dealer, DSDA, and UTA to process payments
EMPLOYERS RECORDS:
Lincoln of Cutler Bay
July 2022 to January 2024
Working as a Customer Services at Services Department, receiving phone calls from customers to make appointments for oil changes, repair, set up pick up and delivery cars from Customers to the dealership for minor repair, set up mobile van to go customers house for oil change, continue improving my job became Auto Alert Specialist, using different platforms like CRM / EXCEL/ CDK GLOBAL, UTA, ON POINT etc continue improving my customer service with more and more multi tasks to give satisfaction to any customer coming for solution to their car problem. Conducting surveys with customers to hear comments and in this way improve the Services Department.
Working also as a cashier/Receptionist in my last month at the dealer using CDK global to proceed customers payment for services department/ Parts and sale receiving cash, check,
cashier checks and credit cards for payment.
Closing cashiering and making a daily report and deposit money and checking inside the Safety box.
DNS LLC Red Cap
April 20 to July 22
Working as a driver moving cars from dealer to customer house and picking up for services Working closely with Lincoln Doral, Lincoln Cutler Bay, Luxury cars in the Coral Gables, South Land Rover, North Miami Land Rover - Fort Lauderdale Ferrari & Maserati, Ford Motor of Fort Lauderdale and West Palm Beach.
Giving a customer satisfaction and outstanding services.
September 2019 - Nov 2019 “ SouChef / cook Preparation” AGR Hospitality - Andy Paula Owner Contractor Operation.
Working with Chef Thierry Isamber for special Events in Miami Area, weddings, Art Basel Miami Beach, at Thierry Isambert Warehouse kitchen production, 915 NW 72nd Street, Miami Fl 33127.
Art Basel working with Chef Joy Wallace . Best Buddies Event with Thierry Isamber at Winwood, Temple of House Miami Beach Event; Birthday Party for Bill Hansen Miami Beach Working as an independent contractor with AGR Hospitality.
May 2016 - June 2017 “ Papazoglou Family “ Nanny Services
Jul 2014 – May 2016 “ Unidad of Miami Beach Inc.”
Clerk at Finance Department; Multi-task, bookkeeping, preparing all types of reports, maintenance all record on file, Check Log, Bank Statements, Account Receivable, organizing in daily basis any finance department documentation, keep confidentiality in all levels, very responsible, team player, handling confidential documentations
March 2011 – Jul 2014 “IMPORT & EXPORT, INTERNATIONAL MARKETING”
Entrepreneur : Import & Export, Business Developments, Real Estate Investments for foreign investors, Bank Guarantee fresh cut, Commercial Loan for Corporations with good Credit, Petroleum Products, Brazilian Sugar, Spices from India, fresh Fruit and Frozen fruit from Egypt, Tiles and any construction from Egypt Five Star Quality, etc.
Performed all type and Import & Export Commodities, Fresh Fruits from all over the World include South and Central America fresh products, Frozen Products, Vegetables, Organic Products, Live Cattles, Frozen Meats, Poultry, Sugar, Rice, Coffee, Sugar IC, etc
Very Serious, Taft, Team player, negotiation, Assisting Client with careful screening, reliable and respectful Business Woman.
Negotiator in all levels with Buyers and Supplier, screening International Documentations, Contracts, Agreement, Join Venture all documents are Certificate under United Estates Law and International Chamber of Commerce.
June 2000 - February 2010
AMERICAN AIRLINES @ EULEN AMERICA
FIS Passenger Services - Miami International Airport
1 Customer Services assisting a passenger in such matters immigration forms and
Border Protection Regulations, responsible for making proper announcing arrival flights and giving guidance to international arrival travelers.
1 Working very closely with US CBP to assist deported travelers, flight arrangement etc.. December 2000 - February 2001
SWISSPORT INTERNATIONAL
Ticket Counter Agent - Passenger Service Miami, Fl.
Performed all procedure to a travelers at the checking time include security questions and closing flight to departure Gate
Performed administrative job with airlines documentation and compliance with US government regulations with data entry to the company software system.
December 1998-April 2000
MOUNT SINAI MEDICAL CENTER
Environmental Services Department Miami Beach, Fl.
Performed all duties and inspection services or replacement at the Organizational level Applicable to hospital safety regulations
Performed inspection in the doctor offices according to the hospital and Medical Center regulations.
April 1998-December 1999
USA MEDICAL CORPORATION
Downtown Miami, Fl.
Performed coordination of emergency with medical services, hospital emergency room, and dead body repatriation.
Evaluated and followed up to International travelers, calling at the hotel or hospital room according to the company procedures.
Perfumed Quality control about the company service with International travelers and data entry processing customers information
Performed account payable and processing the company billing, bank conciliations etc. Manage bi-lingual customer services
January 1998 - March 1998
VISTA BUILDING MAINTENANCE & SERV.
Administrative Secretary Miami, Florida
Administrative Department processing daily employee reports
Receiving calls and forwarding calls to providers and customers.
Performed multi task duties: preparing payroll, memorandum to employees invoices preparation.
Account received and payable. Instructed, updated, wrote, notes to all employees on a daily basis to employee duties.
Supervised to group leaders to meet the company regulations. Performed banking conciliations by weekly and making daily bank deposits. September 90-February 95
RAÍCES NEGOCIOS INMOBILIARIOS (Real Estate)
Owner - Real Estate License
Posadas, Misiones - Argentina
Over 5 years’ experience with commercial and private property management. Highly proficient in the maintenance of Buildings include application and documentation of government safety regulations
Highly proficient in sales and rent - houses, condos, countryside properties, mortgage, evaluation of property to make maintenance like roof, ceiling, carpet change and all types of maintenance, etc.
June 1977- September 1980
LENG ROBERT BANK
Cashier – Credit Department – Accounting Dpt. Buenos Aires, Argentina
Performed all duties regardless of my title, receiving deposit in cash and check, include international currency deposit to make other transactions with very good Organizational levels
Processing huge deposits from corporations and enterprise companies.
Performed monthly banking training to meet the demand of financial institutions with customer service.
Proficient in financial institution
Proficient account conciliations and credit department.
September 1980- December 1984
PROVINCIA DE MISIONES BANK
Posadas, Misiones, Argentina
Cashier – Credit Department – Accounting Dpt.
Processing huge deposits from corporations and enterprise companies.
Performed monthly banking training to meet the demand of financial institutions with customer service.
NATIONAL MARTIN OF MOUSSY - HIGH SCHOOL
Completed all semesters Posadas, Misiones Argentina
Degree: “High School Diploma” GD
ILVEN INTERNATIONAL INSTITUTE
Completed all semesters Buenos Aires, Argentina
Course as an Administrative Secretary: include mechanography, own redaction, writing, speech, mathematics, bank conciliation, Bookkeeping, Public Relations. Degree: Administrative Secretary
NEW PROFESSIONAL TECHNICAL INSTITUTE
March 2010 – Oct 2010
New Profession Technical Institute
Miami Florida
Air Cargo & Documentation, Freight Forward, International Marketing, Cost and Pricing Maritime Cargo & Documentation, Basic Hazardous Material Concept, Microsoft: Word, Power Point, Excel
Degree: “Import and Export Specialist”
April 2011 – Boot Camp at Miami Dade Community College Miami, FL continue education
Optimize Networking Opportunities -Market yourself-Demonstrate on the Business Professionalism – Improve Interview skills – Negotiation Tips, etc.
Completed with Certificate
June 2011 – July 2011
Miami Dade Community College
Bookkeeping Course: Balance sheet, Journal, Trial Balances, Account Payable Account Receivable – Inventory – Income Statement, etc.
Completed all semesters
Degree: Certificate
September 2011 – October 2011
Florida Entrepreneur School
Goal Setting and Personal Inventories-Build your Own Business, Cash Flow, eliminated costly downtime, Increase profits, saved the company money, Managed growth without additional costs, Developed a training Manual, Reduced customer response delay time. Establish long term business relations, Strategy business, Global thinking Skills. Development of a Personal Marketing Plan.
Degree: Certification in Entrepreneur
January 30th 2015
School of Continuing Education & Professional Development – Miami Dade College Workshop: The Customer and You Program
Degree: Certification
“REAL ESTATE EXPRESS”
Successfully Finished my Real Estate training, only needed the Florida Estate Exam to get My Certification as a Real Estate Agent.
Continue Education at COURSERA online business and personal development December
Continue education at INTUIT Academy online by Coursera final review to take the exam .
NOTARY PUBLIC ID# 1532244 - STATE OF FLORIDA
COMMISSION No. HH 284042 From July 6, 2022 through July 5, 2026
LANGUAGES: Spanish, Portuguese, Basis Italian and Guarani
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