Administrative Support & Claims Specialist

Amy Buck

**** ***** ***, **********, ** *****

224-***-****

***********.*******@*****.***

Skills

• Microsoft Excel 5 years

• Customer Service 5 years

• Supereon Plus Series Program (medical billing program) 3 years

• Organizing 8 years

• Paperwork 8 years

• Computer Basics 8 years

• Multitasking 8 years

• Computer Basics 8 years

• Type WPM 35-40 8 years

• MSP Program (mortgage program) 5 years

• LPS Program 5 years

• Fair Housing Regulations 5 years

• Accounts Payable 1 year

• Yardi (P260) 5 years

• Medical Billing 3 years

• ICD-9 Coding 3 years

• Medicare Benefits system 3 years

• Private Insurance (BCS, Atena, etc.)

• Account Management 3 years

• Medicaid Benefits system 3 years

• Invoicing 2 years

• Cards Program 2 years

• UPS site 2 years

• SFDMS (Neighborhood Watch) 5 years

• Pacer (for bankruptcy reports) 2 years

• Novus 2 years

• VMware 2 years

• Motions 2 years

Work Experience

Aug 2022-Present, Contact Us- CSR

• Take incoming calls.

• Enter members’ reservations they need to schedule

• Order Lyft’s and Ubers in Novus.

• Called Vendors to let them know that members were ready for pickups. Also, if they were able to accommodate additional stops. Or even be able to do a trip at the last moment.

• Work on the Hospital Discharge team scheduling them trips home or to where they needed to be dropped off.

August 2020-July 2022 CRFS, New York - Claims Processor

• Loss Mitigation incentive claims processor

• Submitted claims to HUD

• Pulled all required documents for filing the claims November 2018-June 2020 Dovenmuehle Mortgage, Inc, IL - Claims Specialist

• Filed foreclosure claims to HUD

• Gathered all required documents to file the foreclosure claim to HUD

• Worked with attorneys’ offices to do evictions.

• Make sure the property is being repaired and maintained

• Handled from 50-90 claims daily

April 2018- July 2018 Village of Lake Zurich, Lake Zurich, IL - Accounts Payable Assistant

• Worked with Accounting Supervisor on Miscellaneous Projects

• Daily cash balancing of utility bills, invoices, permits.

• Create and edit general spending ledgers

• Help switch over to new software programs

• Created over 200+ invoices in the new software program May 2008-March 2011 Andres Medical Billing, Arlington Heights, IL, - Account Rep

• I over saw 55 different fire department ambulance service

• I worked with EOB’s, Medicare, Medicaid, Private Insurance Companies, Attorney office

• I would help balance the end of the month ambulance services.

• I entered insurance benefits for the patient, edited the ICD codes if entered wrong to be entered correctly.

• Helped patients with billing questions

Education

Global- Paralegal Studies

McHenry College- Paralegal Studies

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