Systems Support Specialist with 20+ Years IT Experience
Resume:
**************@*****.***
*** ***** ******* ****** ****,
White House, TN 37188
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Data File Transmissions
Citrix Mainframe
MS Office
NDM Transmissions
BNY Mellon
Computer Operation Certificate
Blake Business School
July 1998
Patient Disability Advisor
Parallon HCA
Conduct comprehensive assessments of patients' disabilities and limitations to determine eligibility for disability benefits and accommodations. Facilitate the coordination of medical, social, and vocational services to ensure patients receive comprehensive support.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Verified patient insurance eligibility and entered patient information into system. Educate patients, families, and healthcare staff on disability rights, benefits, and resources available.
Ensure all practices are in compliance with relevant laws, regulations, and organizational policies related to disability services. Provide immediate support and intervention in crisis situations to ensure patient safety and well-being.
Facilitate the coordination of medical, social, and vocational services to ensure patients receive comprehensive support.
Greeted and assisted patients with check-in procedures. March 2022 - Current
A highly skilled and dedicated Systems Support III professional with over 20 years of comprehensive experience in the IT industry. Expertise in system administration, network management, and technical support, with a proven track record of optimizing system performance, ensuring data integrity, and delivering exceptional user support. Adept at troubleshooting complex technical issues and implementing efficient solutions. Possesses excellent communication and interpersonal skills, with a strong commitment to staying current with emerging technologies and best practices. Demonstrates a keen ability to work collaboratively in fast-paced environments, consistently achieving high levels of customer satisfaction. L A N G U A G E S
English - Fluent
Spanish - Fluent
A L B E R T O J I M E N E Z
S Y S T E M S S U P P O R T A N A L Y S T I I I
System Support Analyst III
BNY Mellon
System Administration: Oversee the administration and maintenance of critical systems, ensuring optimal performance, availability, and security. Technical Support: Provide advanced technical support for complex issues, troubleshooting hardware and software problems, and resolving system-related incidents.
Incident Management: Manage and respond to IT service requests and incidents, prioritizing and escalating issues as needed to ensure timely resolution.
System Monitoring: Implement and manage monitoring tools to proactively identify and address potential system issues before they impact business operations.
Configuration Management: Maintain accurate records of system configurations, changes, and updates to ensure compliance with organizational standards.
Security Compliance: Ensure systems adhere to BNY Mellon's security policies and procedures, performing regular security audits and vulnerability assessments.
Disaster Recovery: Develop and test disaster recovery plans to ensure business continuity in the event of system failures or other disruptions. Collaboration: Work closely with cross-functional teams, including developers, network engineers, and business analysts, to support IT projects and initiatives. 2008-2020
Information Technology Information
Library (ITIL) Certificate
R E F E R E N C E S
Provided Upon Request
May 2010
Console Solaris
RSA Secure ID
VMware for Windows Unix Services
VPN
IBM Remote
Access
Scheduling
SQL Database
Software Apps
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