Customer Service Leader with Sales Focus

ERNEST ADCOCK

Jonesboro, GA *****

*********************@***********.***

+1-678-***-****

Professional Summary

I am currently seeking a full-time position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve strategic goals. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Butler Tires and Wheels-Atlanta, GA

September 2023 to Present

Customer Service Rep. Sold Tires, Wheels and Service Manager

tiresouth, inc.

March 2020 to September 2023

Develops strategies to improve customer service, drive store sales, and increase profitability. Being a Commercial Tire Store Manager ensures customer needs are met, complaints are resolved, and service is quick and efficient. Hires and manages store personnel. Senior Security Consultant

Ackerman Security Sytems-Norcross, GA

March 2012 to March 2020

• Had a 70% closing rate

• Assisted customers by providing information and resolving any issues

• Contacted business and private clients by telephone to convert cold calls into sales

• Obtained customer information to input into sales systems Education

HIGH SCHOOL DIPLOMA

MORROW HIGH SCHOOL

May 1983

Skills

• Marketing/Sales

• Cold Calling

• Business/Marketing Planning

• Microsoft Office

• Nexstar Network

• Sales

• Cold calling

• Marketing

• Salesforce

• Outside sales

• Customer service

• Construction

• Communication skills

Certifications and Licenses

ernest adcock

January 2020 to January 2026

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