Administrative & Document Control Specialist

JENICE J. SMITH

Cornwall Courts, Montego Bay, St. James

876-***-****

*************@*****.***

CORE SKILLS

• Document & Records Management

• Policy & Procedure Documentation

• Project Coordination & Reporting

• Confidential Data Handling

• Staff Training & Mentorship

• Workflow Optimization

• Weekly & Monthly Reporting

• Stakeholder Liaison

EDUCATION

Associate of Arts in Natural Sciences — Montego Bay Community College (2018)

Certificate in Project Management (In Progress) —

VTDI / HEART – NSTA Trust

INTERESTS

• Community Volunteering

• Photography & Design

• Nutraceuticals

• Business Management

• Innovation & Technology

PROFILE

Administrative & Document Control Professional with 3+ years’ experience in documentation management,

audit support, and project coordination. Skilled at workflow optimization, staff supervision, and

stakeholder communication. Known for precision,

confidentiality, and timely delivery in government and private-sector projects.

PROFESSIONAL EXPERIENCE

Document Control Administrator SJE

Consultants Company Limited (2024 – Present)

• Manage documentation systems for engineering and infrastructure projects.

• Prepare meeting minutes for government and

stakeholder sessions, track action items.

• Compose weekly Project progress reports and

monthly summaries.

• Streamline workflows and maintain accurate, audit- ready records.

• Train and mentor junior staff on protocols and

software.

Program Administrator (Supervisory & Social

Support Role) Children of Faith M.O.H (2023 –

2024)

• Supervised staff and volunteers, overseeing

program objectives.

• Managed document filing, data tracking, and client record security.

• Coordinated workshops and support for individuals affected by HIV/AIDS.

• Distributed care packages and assisted with

counseling referrals.

ADDITIONAL INFORMATION

Languages: English (Fluent)

References: Available upon request

• Prepared program reports and contributed to

evaluation and audit processes.

Director of Admissions Achieve Test Prep (2021

– 2022)

• Guided prospective students through consultation, course selection, enrollment, and orientation.

• Managed tuition payments and maintained accurate student records.

• Coordinated with departments to finalize schedules and operations.

Quality Complaint Analyst (Supervisory Role)

Radius Global Solutions (2019 – 2023)

• Supervised a team of complaint analysts, resolving escalated client complaints.

• Handled specialized complaints personally assigned by clients.

• Monitored service quality, documentation, and team performance.

• Prepared reports on trends and recommended

process improvements.

Member Service Officer COK Sodality

Cooperative Credit Union (2018 – 2019)

• Provided customer service, financial guidance, and product support.

• Processed loans, account updates, and financial

transactions.

• Assisted management with documentation and daily operations.

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