Management
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**/**/**, *:** PM Lisa Crittenden, Management/Customer Service — Resume.co
https://resume.co/@OBB2OzcDqC1w2TSob0vC?password=FufQobXihCijQuk 1/4 Build my resume
**/**/**, *:39 PM Lisa Crittenden, Management/Customer Service — Resume.co https://resume.co/@OBB2OzcDqC1w2TSob0vC?password=FufQobXihCijQuk 2/4 EMPLOYMENT HISTORY
SEP 2014 - SEP 2024
Asst. Manager/1st Asst.Manager, Jacks Family Restaurant, Tallassee,Alabama JAN 2022 - JAN 2024
Lead Housekeeper, Arbor Lake and Rehab, Auburn
510 Cypress Dr., Dadeville, 36853
***************@*****.***
LISA CRITTENDEN
MANAGEMENT/CUSTOMER SERVICE
American, 42 years old, Driving license 7087587
PROFESSIONAL SUMMARY
Assistant Manager with over 11 years of extensive expertise in management and customer service, adept at leading teams to enhance productivity and satisfaction. Demonstrates a strong focus on team performance and leadership, consistently achieving operational excellence and cost efficiency through innovative solutions. Passionate about fostering a positive work environment and eager to contribute to organizational growth by leveraging conflict resolution and risk management skills. Managed daily operations, enhancing team productivity and customer satisfaction. Trained and mentored staff, resulting in improved service quality and reduced turnover. Implemented cost-saving measures, achieving significant reductions in operational expenses. Resolved customer issues efficiently, boosting repeat business and positive reviews. Streamlined inventory processes, ensuring optimal stock levels and minimizing waste. Fostered a positive work environment by promoting teamwork and open communication, enhancing employee morale and engagement.
Analyzed customer feedback to identify service gaps, implementing targeted training initiatives that resulted in measurable improvements in service delivery.
Optimized staff schedules to enhance coverage, leading to noticeable improvements in service speed and customer satisfaction. Managed housekeeping team to maintain cleanliness standards, enhancing guest satisfaction. Implemented efficient cleaning schedules, reducing turnaround time by 12 hours. Trained staff on safety protocols, resulting in zero incidents over two years. Optimized supply inventory, cutting costs by 8% annually. Collaborated with management to improve service quality, boosting positive feedback. Analyzed guest feedback to identify service gaps, implementing targeted improvements that increased guest satisfaction scores. Coordinated with maintenance and management to ensure timely repairs, reducing downtime and enhancing guest experience. M i i d i i i i i l l l l hil i i i i d
11/21/25, 8:39 PM Lisa Crittenden, Management/Customer Service — Resume.co https://resume.co/@OBB2OzcDqC1w2TSob0vC?password=FufQobXihCijQuk 3/4 MAY 2020 - AUG 2021
Manager, store 50, Dadeville
DEC 2024 - FEB 2025
cashier, Superfoods, Tallassee
EDUCATION
FEB 2004 - MAY 2004
GED, SUSCC, Opelika
Maintained rigorous inventory management practices, ensuring optimal supply levels while minimizing waste and costs. Led a team of 10, enhancing operational efficiency and boosting sales by 12% through strategic initiatives. Implemented cost-saving measures, reducing expenses by 7%, while maintaining service quality. Fostered a collaborative work environment, improving team productivity and customer satisfaction ratings. Analyzed sales data to identify trends, resulting in targeted marketing strategies and increased foot traffic. Streamlined inventory management, minimizing stock discrepancies and optimizing product availability. Spearheaded a customer loyalty program, resulting in noticeable gains in repeat business and enhanced customer retention. Promoted a positive workplace culture, encouraging open communication and collaboration among team members. Processed transactions efficiently, enhancing customer satisfaction and reducing wait times. Managed cash register operations, ensuring accurate daily balances and minimizing discrepancies. Implemented organizational improvements, improving checkout speed and customer flow. Resolved customer inquiries promptly, fostering a positive shopping experience and repeat business. Collaborated with team members to maintain a clean and organized checkout area, optimizing efficiency. SKILLS
Leadership Risk Management
Conflict Resolution Team Performance
Detailed Problem Solving
Inventory Control Customer Retention
Creative Thinking Workplace Safety
Multitasking Sales Management
Customer Loyalty Customer Experience
Team Building Sales Training
Cross-Training Employee Training
Task Delegation Service Quality
Customer Satisfaction Staff Scheduling
11/21/25, 8:39 PM Lisa Crittenden, Management/Customer Service — Resume.co https://resume.co/@OBB2OzcDqC1w2TSob0vC?password=FufQobXihCijQuk 4/4 Employee Motivation Performance Improvement
Team Collaboration
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