Client-Focused Administrative Professional
Resume:
AKUA AKOTO
***********@*****.***
SUMMARY
Experienced client oriented team member devoted to providing exceptional service and support.
SKILLS
● Proficient in Microsoft Suite
● Excellent communication skills
● Exceptional time management skills
● Experience in accounting processes
● Strong file management and
organizational skills
EXPERIENCE
CLIENT SERVICE REPRESENTATIVE
Salon Em (Chevy Chase, MD) - September 2022 to Current
● Serves as the first point of contact for clients. Scheduling and confirming appointments.
● Interacts daily with clients through telephone, email or face-to-face meetings.
● Collaborates with internal staff to address client needs.
● Maintains accurate record of existing and potential clients.
● Assists clients with retail selections. Ensuring that accounting processes are accurate..
● Daily balancing of accounting and generating accounting reports. SENIOR LASH TECHNICIAN
Amazing Lash Studio (Gaithersburg, MD) - January 2021 to September 2022
● Provided expert lash extension treatments for clients.
● Successfully promoted and sold products and treatment upgrades.
● Created and maintained a loyal client base.
● Provided training and mentoring to staff.
● Assisted in recording client accounting for services.
● Prepared notes regarding client services and future service plans.
● Scheduled clients for services.
CUSTOMER SERVICE REPRESENTATIVE (Temporary)
Century 22 Technologies – June 2020 to January 2021
● Managed large amounts of inbound and outbound calls regarding government Covid relief programs
● Identified customers needs and provided relevant information regarding programs.
● Guided clients thru completing forms.
● Provided written and verbal reporting to management regarding incoming clients. Administrative Assistant
P. Snowden Transcription Services (Maryland) - January 2020 to June 2020
● Assisted in scheduling projects.
● Managed and filed documents.
● Responded to client emails regarding services
● Generated accounting records.
AKUA AKOTO
***********@*****.***
Administrative Assistant
Traditional Birthing Services (Washington, D.C.) - January 2019 - January 2020
● Scheduled client appointments
● Handled office tasks such as filing and completing client forms.
● Generated daily accounting records.
● Assisted in ordering supplies.
EDUCATION AND TRAINING
● Montgomery College – Business Major
Current Student
● Aveda Salon & Spa – Cosmetology Education
Graduated: April 2020
● Albert Einstein High School – General Studies
Graduated: June 2018
● Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook LANGUAGES
● English
● French
Contact this candidate