Customer Service Expert with 10+ Years Experience

Professional

Summary

Customer Service Representative with more than 10 years of experience in fast-paced settings. I have developed effective scheduling processes that improved operations, ensuring that patients receive urgent care in a timely manner. Additionally, I have successfully addressed customer complaints, which contributed to increased retention rates. With a solid background in CRM software and a dedication to enhancing service quality, I consistently aim to create positive experiences for customers. Experience

Remote Customer Service Representative

MotivCare LLC

Utilized digital reservation systems to effectively manage and schedule reservations, which streamlined operations in a fast-paced environment. Received and prioritized inbound customer service calls, ensuring timely responses to meet diverse customer needs.

Scheduled and coordinated urgent services for dialysis, chemotherapy, methadone, and psychotherapy, helping to ensure that patients received prompt care. Assisted with general inbound customer service inquiries, efficiently managing and prioritizing a variety of tasks to enhance overall service quality. 08/2022 – present DENVER, CO

Customer Service Representative

Sentry Insurance

Reviewed and verified computations of interest accrued, premiums due, and settlement surrender on loan values, ensuring accuracy and compliance, which helped maintain customer trust and satisfaction.

Investigated and resolved customer complaints by checking that appropriate changes were implemented, ensuring issues were addressed promptly and effectively, which led to increased customer retention.

08/2021 – 08/2022 PHOENIX, AZ

Sales Representative

Triton Technology

Analyzed customer needs to emphasize product features, which helped tailor presentations that resonated with prospective clients. Maintained a thorough understanding of current sales promotions and policies related to payments and exchanges, ensuring customers received accurate information and support. Stayed updated on security practices, which allowed me to address customer concerns and build trust throughout the sales process.

02/2019 – 03/2020 PHOENIX, AZ

Retail Generalist

Amazon

Maintained detailed records of customer interactions and transactions, which ensured accurate tracking of inquiries, complaints, and comments for future reference. Resolved service and billing complaints by efficiently processing exchanges and refunds, helping to enhance overall customer satisfaction and loyalty. 04/2019 – 11/2019 PHOENIX, AZ

Mortgage Banker Rep

JP Morgan Chase

Compiled and organized loan applicants' credit histories and corporate financial 01/2015 – 01/2018 PHOENIX, AZ

Jenny Harris

702-***-**** **********@*****.***

Experience

statements, ensuring accurate and thorough documentation for processing. Explained various loan types and credit options to customers, helping them understand their choices and make informed financial decisions. Education

High School Diploma

Forest High School

OCALA, FLORIDA

Additional Skills CRM Software Negotiation Loan Origination Quality Assurance Multi-line phone systems Microsoft Suite Adobe Suite

SKILLS