Customer-Focused Cleaning & Guest Services Professional

Kathreena Moederzoon, Cleaning Technician

Shelbyville, Michigan, United States, 616-***-****, *********************@*****.*** PROFILE Customer-focused hospitality and service professional with 6+ years of experience across high-volume casino and restaurant operations, plus residential/commercial cleaning. Known for exceptional customer service, accurate cash handling, and strong POS proficiency, with proven leadership in coaching teams, resolving conflicts, and maintaining smooth day-to-day operations. Highly adaptable and organized, with excellent communication and phone etiquette, strong problem-solving, and a consistent focus on cleanliness, safety, and guest satisfaction.

EMPLOYMENT HISTORY

Oct 2024 — Nov 2025 Cleaning Technician, Sparkle and Shine Cleaning Service Maintain cleanliness and order in client homes and businesses. Adapt quickly to client needs and learn new policies efficiently.

• Delivered exceptional cleaning services tailored to client specifications.

• Adapted to diverse cleaning protocols and client preferences.

• Enhanced operational efficiency through swift policy comprehension. Dec 2019 — Mar 2021 Highlimits slot ambassador, Gun lake Casino Assisted patrons with slot machine operations, ensuring smooth cash handling and ticket redemption. Maintained clean, organized gaming floor, verifying machine functionality and supply levels. Conducted routine maintenance, including screen cleaning and printer paper replacement. Managed significant cash amounts while following strict security protocols. Delivered exceptional customer service by addressing inquiries promptly.

• Facilitated efficient slot machine operations for patrons.

• Ensured optimal gaming floor conditions through regular maintenance.

• Adhered to security protocols when managing cash.

• Addressed patron inquiries to enhance customer satisfaction. Dec 2018 — Dec 2019 Supervisor, Gun Lake Casino Sandhill Cafe Oversaw daily operations of a high-volume restaurant, ensuring efficient service delivery. Resolved guest complaints promptly, significantly reducing negative feedback. Fostered a positive work environment through team-building activities. Monitored compliance with health and safety regulations to maintain a safe dining atmosphere.

• Conducted regular meetings with FOH staff to relay updates on menu changes and promotions.

• Demonstrated strong leadership in high-pressure situations, effectively managing unexpected conflicts.

• Stayed informed on industry trends, including new food concepts and technology advancements. Mar 2017 — Dec 2018 Step-Up/ Job Coach, Gun Lake Casino Facilitated register transactions with accuracy. Guided front-of-house employees in proper procedures and delegated responsibilities. Assessed customer needs, offering tailored service options. Conducted training to elevate employee performance standards. Identified performance issues and implemented effective solutions.

• Championed accurate register operations.

• Mentored staff on procedural compliance.

• Developed training programs for skill enhancement.

• Resolved customer and employee service challenges. Sept 2015 — Mar 2017 Hostess/ Cashier, Gun Lake Casino Managed POS system for customer payment processing, ensuring validity of cash, credit, points, and coupons. Resolved guest issues with a positive and respectful attitude. Cross-trained as server, busser, and room runner, gaining comprehensive restaurant knowledge. Adhered to company standards, delivering exceptional service and coaching others. Excelled in phone and radio etiquette for inter-department communication and order taking.

• Streamlined payment processes, increasing efficiency and accuracy.

• Enhanced guest satisfaction by addressing concerns promptly.

• Contributed to team flexibility through cross-training.

• Fostered a high standard of service, mentoring new staff. May 2013 — Nov 2015 Server, Circle Inn resturant

Provided timely food delivery through close collaboration with kitchen staff. Managed tables effectively during peak hours, showcasing exceptional multitasking. Ensured cleanliness by clearing tables, sanitizing surfaces, and restocking supplies. Processed cash transactions accurately, maintaining a balanced cash drawer. Adhered to food safety regulations, prioritising customer health. Addressed customer concerns professionally, enhancing dining experiences. Suggested daily specials based on fresh ingredients, increasing sales. Assisted in setting up and breaking down dining areas for special events, ensuring seamless service transitions.

• Collaborated with kitchen staff for efficient food delivery.

• Managed peak hour service with strong multitasking.

• Maintained dining area cleanliness and hygiene standards.

• Processed payments accurately, ensuring cash drawer balance. EDUCATION Diploma

SKILLS Customer service

Cash handling

Leadership

Conflict resolution

Teamwork

Problem-solving

Hospitality

Time management

Communication skills

Adaptability

Phone etiquette

Conflict management

Efficient in POS

Restaurant management

Contact this candidate