Detail-Oriented Remote Support & Data Entry Specialist

Mikayla Collier

*******************@*****.*** 404-***-**** Atlanta, GA

SUMMARY

Seeking Remote Customer Support & Document Entry Operations Associate role with 12 years of experience. Expertise in managing inbound calls, document entry, and record maintenance, with proven ability to handle written inquiries efficiently. Strong background in customer support, data accuracy, and process optimization, ensuring high standards of service and operational excellence.

WORK EXPERIENCE

Project Immaculate

Web Application Developer 2021 - Present

• Verified and integrated data from multiple sources into corporate databases, ensuring high levels of accuracy and adherence to data entry protocols.

• Collaborated with colleagues to maintain consistency in data standards and rectify inconsistencies, enhancing overall data integrity.

• Conducted quality assurance evaluations, pinpointing and amending process errors, contributing to the refinement of data entry methodologies for optimized operational workflow. US Army

Support Escalations Specialist 2014 - 2021

• Managed resolution of complex service inquiries by coordinating with maintenance, technical support, and account management teams, while also delivering training and guidance to new personnel.

• Utilizing strong judgement to track issues and recommend strategic solutions to decrease complaint frequency in the unit.

• Stayed abreast of deployment updates by attending all leadership meetings and kept Soldiers apprised on changes; guaranteed section was ahead of schedule

Toyota Financial Services

Collections Specialist 2020 - 2023

• Processed customer payments with a strong focus on accuracy and adherence to established deadlines.

• Utilized multiple systems to provide timely customer assistance and improve operational efficiency.

• Leveraged online project management tools to streamline team communication and ensure task completion. SAIC (CONTRACT)

Simulation Interactor 2019 - 2019

• Developed and executed tactical commands, generating virtual vehicle routes in compliance with military formations and safety standards to augment the authenticity of combat simulations.

• Collaborated on strategy development for logistics and combat scenarios, including supply drops and enemy engagements, to support team objectives.

Thomas L. Cardella & Associates

Inbound Sales Representative 2017 - 2019

• Provided effective solutions and adjustments for clients, ensuring a high standard of customer satisfaction and product expertise as demonstrated by a 98% training graduation score.

• Developed a sales tracking tool in Excel to enhance record-keeping accuracy, contributing to improved efficiency in call handling and data management.

Alorica East

Inbound Sales 2017 - 2018

• Provided expert assistance in addressing customer inquiries and resolving complaints, ensuring solutions met individual client needs through meticulous follow-up.

• Managed pending customer issues, guaranteeing resolution adherence to client satisfaction standards and time-sensitive demands.

EDUCATION

Savannah Technical College

Interdisciplinary Studies

Savannah, GA

Paine College

Communications Major

Augusta, GA

Mundys Mill High School

High School Diploma

Jonesboro, GA

CERTIFICATIONS

Food Service Specialist Training, US Army

Military Resources in Emergency Management (FEMA), FEMA Safe Home and Computing Training, US Army

Employee of the Month, Toyota Financial Services Twice for outstanding performance in data entry and

accuracy

Online courses, Advanced Excel techniques and data management principles SKILLS

Data Entry Software (Microsoft Excel, Google Sheets) • Attention to Detail • Time Management • Typing Accuracy and Speed • Data Analysis • Communication Skills • Familiarity with Cloud Services • Problem-Solving Abilities • Adaptability • Javascript • Proficiency with Microsoft Office Suite • Business Objects • US Army Veteran • Visual Basics

• Complaint Resolution • Conflict Management • Teamwork • Multitasking • Computer Literacy • Customer Service Proficiency • Experience in Expense Reporting • Financial Notes Handling Ability • Pricing Strategy Knowledge • Experience in Handling New Accounts and Account Management • Strong Phone Presence • Proven Sales Experience and Closing Ability • Sales and Marketing Expertise • Skills: Communication Skills • Problem-Solving • Empathy • Active Listening • CRM Software Proficiency • Conflict Resolution • Data Entry • Detail-oriented • Dependable • Customer Service • Administrative Work • Basic Computer Skills

Contact this candidate