Customer Service & Operations Specialist with 8+ Years

NGWEGANG BAMUH BIANCA

**** ******** **, ******, ** 20706 240-***-**** *********@*****.***

Profile

Dedicated and customer-focused professional with 8+ years of experience delivering high-quality service and support. Proven ability to resolve complex customer issues, manage high-volume inquiries, and enhance customer satisfaction. Known for strong multitasking skills, empathy, and adaptability in dynamic environments.

Experience

1.STORE MANAGER SPARKLE TLC MAY 2016 – JUNE 2018

Managed customer service operations for 30+ clients daily.

Processed transactions with high accuracy, improving satisfaction by 15%.

Maintained 2,000+ records weekly with 99.9% accuracy.

Audited product orders, increasing data integrity by 20%.

Trained new staff, reducing team errors by 15%.

2.LOGISTICS MANAGER JFM GLOBAL OCTOBER 2018 – SEPTEMBER 2023

Handled high-volume calls and inquiries.

Scheduled appointments and coordinated office logistics.

Maintained accurate records and documentation.

Provided administrative support to internal teams.

Managed incoming and outgoing mail.

Education

Higher National Diploma (HND) in Banking and Finance – FONAB Polytechnic, Bamenda, Cameroon

Skills

Customer Service, Banking Operations, Communication, Cash Handling, Customer Relationship Management, Data Entry, MS Office.

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