Remote Administrative & Patient Support Specialist

Crystal Woods

Lynchburg, SC ***** 803-***-**** ********@*****.***

Remote-Ready Organized Reliable Strong Communicator & Team Leader

Professional Summary

Experienced Administrative and Quality Support Professional with over a decade of diverse experience in quality inspection, medical front office operations, remote team coordination, and adult care. Proven ability to manage communication channels, document workflows, support remote operations, and provide compassionate care. Seeking a remote work-from-home opportunity in customer service, administrative operations, or virtual support where attention to detail, confidentiality, and service excellence are valued.

Core Competencies

Remote Communication & Collaboration

Email, Phone & Calendar Management

Quality Assurance & Data Documentation

Virtual Customer Service & Client Support

EMR / CRM / ERP Systems

Scheduling & Task Coordination

Team Training & Leadership

Confidentiality & HIPAA Compliance

Time Management & Multitasking

Professional Experience

C.D. Mitchell and Company-Patient Access Specialist (PAS) – Remote / Contract

Sumter, SC Nov 2025 – Jan 2026

Coordinated patient access between patients, providers, pharmacies, and insurance plans.

Performed insurance verification and benefits investigations to confirm coverage and eligibility.

Supported prior authorizations through documentation collection, submissions, and follow-ups.

Maintained accurate patient records in EMR/CRM systems while ensuring HIPAA compliance.

Educated patients on access status, next steps, and financial assistance options.

Managed multiple cases remotely with strong time management and attention to detail.

Private Personal Aide (Independent Role – Adult Care)

Sumter, SC Jan 2025 – Nov 2025

Serve as the primary point of contact for incoming calls and emails; respond, forward, or flag messages based on priority.

Provide personalized, one-on-one support for an adult client including companionship, care coordination, and daily routine management.

Maintain confidential care records, manage appointment calendars, and communicate professionally with healthcare providers.

Support day-to-day activities such as medication reminders, errands, meal preparation, and home organization.

Inspector II – Continental Tire (Remote-Adaptable Role)

Sumter, SC Dec 2019 – Dec 2024

Led shift teams of inspectors, providing on-the-job training, performance monitoring, and process guidance.

Used internal software systems to document inspection results and track compliance with OEM quality standards.

Conducted product evaluations, made data-driven disposition decisions, and escalated issues as needed.

Promoted safety awareness and ensured adherence to ESH (Environment, Safety, Health) protocols.

Medical Receptionist / Administrative Associate – Sandhills Medical Foundation (Remote/Hybrid)

Sumter, SC Aug 2009 – Sep 2022

Managed front desk operations including multi-line phone systems, patient intake, and EMR data entry.

Scheduled appointments, coordinated provider calendars, and maintained confidential medical records.

Processed insurance verifications, co-payments, and prescription coordination.

Delivered empathetic service while managing fast-paced administrative and patient support tasks.

Travel Agency Manager – Blissful Travels (Remote/Hybrid)

Lynchburg, SC Mar 2019 – Dec 2021

Managed virtual client consultations, booking requests, and itinerary planning.

Handled inbound customer service inquiries via phone and email, ensuring fast and friendly resolutions.

Oversaw budgeting, HR, and daily operations for the business, while maintaining client satisfaction remotely.

Utilized digital platforms for payments, marketing, scheduling, and document sharing.

Poultry Processor & Packaging Operator – Pilgrim’s Pride

Sumter, SC Aug 2007 – Dec 2009

Conducted quality control inspections, identified defects, and ensured safety compliance.

Operated packaging equipment and adhered to hygiene protocols in a production environment.

Education & Certifications

Associate of Arts Degree

Central Carolina Technical College – May 2022

High School Diploma

Sumter High School – May 2004

Medical Assistant Certification

Issued May 2009

Technology & Tools

Microsoft Office Suite (Word, Excel, Outlook)

Google Workspace (Docs, Sheets, Calendar)

Zoom, Microsoft Teams, Slack

EMR / CRM / ERP Systems (Training Adaptable)

Online Scheduling & Data Entry Platforms

Remote Communication & File-Sharing Tools

References

Available upon request.

Contact this candidate