Vendor Relations/Procurement

EXECUTIVE SUMMARY

Goal-driven professional with career-long record of operations, project management, and marketing success for leading organizations

PROFESSIONAL EXPERIENCE

MICHAEL K. SWAN Sarasota, FL

m: 973-***-**** h: 973-***-****

************@*****.***

www.linkedin.com/in/michaelswanxaccel

Accomplished, purposeful executive with over 20 years of experience in establishing strategic partnerships, generating revenue, and crafting innovative solutions for complex business challenges. Proven leader in negotiating intricate contracts, designing impactful marketing campaigns, and driving client retention through initiative-taking engagement and relationship-building. Highly organized with a keen eye for detail, adept at managing multiple projects simultaneously, and thriving in fast-paced, collaborative, and diverse environments.

SELECTED HIGHLIGHTS

• Currently overseeing the daily operations for a full-service Telephone, Internet, and IT company; manage operations for 1,000+ end users.

• Member of the New Jersey Building and Contractors Association since 2011. Elected to the Board of Directors and served for four years 2014-2017 as well as elected to the State Board of Directors in 2016-2017.

• Overseeing MDU Projects; collaborating with Developers, GC's and Subcontractors for the IT infrastructure of project, low voltage wiring throughout the building, internet, building automation, security, video/audio, Wi-Fi, and DAS systems.

• Negotiated complex contracts with equipment suppliers, tier-one carriers (both local and international) ISPs, network providers, and contractors, while leveraging expertise as a Procurement Specialist to build sustainable vendor relationships and securing optimal rates for coordination, products, and equipment from U.S. and global sources.

• Customer service specialist, focused on client relationships, client satisfaction, leading to high retention rates.

• Proficient in all major computer software applications; direct experience with multiple telephone systems.

CORE COMPETENCIES

Procurement

Complex Negotiations

Vendor Relations

Project Management Analytical Person Marketing Strategy Customer Service Strategic Consulting Client Retention XACCEL LLC., TOTOWA, NJ, AUGUST 2010 TO PRESENT

PROJECT MANAGEMENT/VENDOR RELATIONS

• Negotiating complex Internet and Telecom contracts with US & International tier one carriers including Verizon, AT&T, GTT, Fiber One, Level3, Vodafone, Century Link, Wave, Crown Castle.

• Own and manage the entire delivery process for assigned circuit and phone orders, ensuring timely and high-quality delivery of services.

• Project Management included budgeting for different project aspects, source, and procurement of equipment, wiring for project completion within budget. CLUBS AND ASSOCIATIONS

ADDITIONAL INFORMATION

MICHAEL K. SWAN Page 2

• Led and coordinated multiple teams of professionals to successfully execute standalone and MDU projects, effectively adjusting project schedules to meet deadlines.

• Direct, dispatch, and follow up with technical crew to ensure prompt and accurate installations; manage warehouse and inventory, assuring timely product availability and minimal inventory cost.

• Source and procurement of products, supplies, and equipment from local and global vendors; manage all aspects of coordination for products and equipment. Built strong relationships with suppliers, vendors, and contractors helping to reduce costs. Creating PO’s, RFQs, RFPs, RFIs, SOWs, SLAs, LOIs and MSAs.

• Initiate new vendor contracts, onboarding and additional relevant documentation for the United States and Europe.

INTERNATIONAL TELEPHONE SOLUTIONS, DICKSON CITY, PA, OCTOBER 2000 TO AUGUST 2010 NATIONAL ACCOUNT AND SALES MANAGER

• Manage all aspects of 2,500 interconnects and end-user accounts in North America; supervised a sales team of 20 reps; boosted sales from $1.5 million to $6 million in two years.

• Perform initiative-taking outreach via phone, email, or in-person appointments with all clients monthly to review current needs and services; up-sold and cross-sold services when appropriate.

• Serve as chief strategist for designing and implementing plans for business growth and new market generation; created innovative and compelling marketing campaigns that engaged clients and sustained business growth.

• Fostered strong cooperative relationships with global vendors to procure new and out-of-service equipment at the best possible prices.

• Attending National and Global Conventions and Tradeshows broadening and amplifying market share via design and deployment of Partner, Channel Partner, and National Sales Agent Programs.

• Manage the shipping and receiving departments; responsible for overseeing the proper pulling, packaging, shipping of equipment and orders.

• Attained substantial firsthand experience with Hosted VoIP, Cisco, Nortel, Polycom, Avaya, Toshiba, Snom, Yealink, Grand Stream, and Panasonic systems. PREVIOUS EXPERIENCE

REAL ESTATE MORTGAGE NETWORK, ROCHELLE PARK, NJ, SEPTEMBER 1998 TO OCTOBER 2000 MORTGAGE CONSULTANT/LOAN OFFICER

AMERICREDIT FINANCIAL SERVICES, HAWTHORNE, NY, DECEMBER 1996 TO SEPTEMBER 1998 DEALER SERVICE CREDIT ANALYST

• MBCANJ, Metropolitan Builders and Contractors of NJ, NJBA, NJ Builders Association

(Previous sat on both Boards) and NHBA Member, National Home Builders Association OSHA 30

Technical Proficiencies: Microsoft Office Suite, QuickBooks Enterprise, Adobe Suite, Microsoft Access, Microsoft Exchange Server, BroadSoft GENBAND M6 Asterisk and platforms, Cisco, and other Enterprise platforms.

Interests: Club Memberships, cooking, bowling, softball, fishing, travel, collecting.

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