IT Support Specialist with Azure and Google IT training
Resume:
CONTACT
******************@*****.***
https://www.linkedin.com/in/westley-mckinnie-94ba0695/v
WESTLEY
MCKINNIE
PROFESSIONAL SUMMARY
IT Support Specialist with Microsoft Azure certifications and Google IT Support training, bringing over 20 years of customer service experience and a strong foundation in troubleshooting hardware, software, and network issues. Proven track record supporting users in fast-paced environments with tools like Salesforce, Office 365, and virtual machines. Experienced in onboarding/offboarding processes, device configuration, and cloud platform support. Passionate about providing hands-on, responsive technical solutions with a client-focused approach
EDUCATION
My Computer Career – IT Certification Program
Coursera.org – Google IT Support & Online Certifications
Ivy Tech Community College – Data-based Administration
Indiana University – Sports Management & Marketing
TECHNICAL SKILLS
Systems & Tools: Windows, Office 365, Linux, Mac OS, Salesforce, VPN, Virtual Machines
IT Support: Hardware troubleshooting, device setup, cloud platforms, remote access tools, user permissions, onboarding/offboarding
Network: Signal path troubleshooting, RJ11/RJ45/Cat6, toning, line tracing
Soft Skills: Communication, Documentation, Customer Support, Time Management
Certifications
Microsoft Certified: Azure AI Fundamentals
Microsoft Certified: Azure Fundamentals
Google IT Support Professional
Certificate:
CompTIA A+
Systems
Microsoft Windows
Salesforce
Linux
Mac OS
Virtual Machines
Remote Support Tools
Zoom
TeamViewer
MS Teams
MS Remote Desktop.
PROFESSIONAL EXPERIENCE
Sentrics
Technology Concierge 03/2024 to Current
Provide tier-1 technical support for users across hardware, software, and internet-connected devices (TVs, phones, modems, printers & laptops).
Troubleshoot signal path and network connectivity issues; support modem/router setups for internet access.
Manage user setup and service transfer requests, coordinate installations in collaboration with onsite teams.
Document and manage support tickets using Salesforce; ensure accurate logging and follow-up. Remote tech support as needed.
Train users on system usage and ensure successful adoption of technology tools.
Westside Garden Healthcare Center
Director of Sales / Admission Liaison 02/23 to 03/24
Led outreach and intake operations including system-based resident tracking and records documentation.
Educate families on various senior living options, including assisted living and memory care, to facilitate informed decision-making.
Oversee the quality of residential units and community to ensure tour and move-in readiness, enhancing the overall resident experience.
Collaborate with professional referral partners to cultivate and maintain relationships, resulting in a steady stream of prospective referrals.
Conduct facility tours and medical assessments to match prospective residents with appropriate care options, contributing to census growth.
Managed resident onboarding processes facilitating smooth transitions for new residents, meeting monthly move-in goals and KPI expectations effectively.
Gentiva Hospice (Kindred Hospice) 02/22 to 02/23
Hospice Care Consultant
Developed comprehensive understanding of hospice services and benefits through educational initiatives and marketing campaigns, effectively communicating solutions to referral bases and stakeholders.
Planned and executed strategic plans on a daily, weekly, and monthly basis to expand and maintain referral source relationships, resulting in increased patient referrals.
Pre-qualified potential referrals and gathered necessary patient information, records, and orders for admission, ensuring seamless admission processes.
Maintained detailed records of sales activities, including 50 sales calls per week, and documented interactions in Salesforce, contributing to data-driven decision-making.
Utilized direct-marketing tools to drive patient census growth, maximizing outreach and engagement with target audiences.
Bloom at Eagle Creek Senior Living 01/21 to 02/22
Community Relations and Marketing Director
Developed and implemented strategic programs to enhance the organization's reputation and visibility within the community, resulting in increased brand recognition and community engagement.
Designed and executed community programs to support and engage residents and families fostering positive relationships and brand loyalty.
Oversee the quality of residential units and community to ensure tour and move-in readiness, enhancing the overall resident experience.
Led marketing efforts to drive sales through targeted campaigns and promotional activities, resulting in increased occupancy rates.
Conducted facility tours and medical assessments to match prospective residents with suitable care options, meeting the facility's admission criteria effectively.
HCC Medical Insurance Services Specialist 06/15 to 12/20
Agent Liaison
Served as the primary liaison for international and domestic agents, handling inquiries related to policies, claims, and disputes
Facilitated wire transfers, stop payments, and other financial transactions, ensuring accuracy and compliance with company policies and procedures.
Managed the imaging and uploading of medical records
Started as a Claim Examiner I and was promoted to Liaison position based on exceptional dedication to providing excellent customer service.
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