Executive Transport & Operations Manager

PEORIA, US, ***** • ****************@*****.*** • 602-***-****

LAURA PATRON-ZRIKE

Management

PROFESSIONAL SUMMARY

Management professional with 11+ years of diverse operational experience across executive transport, healthcare support, and school district logistics. Skilled in team management, training, Microsoft Excel/Word/Access, and CDL-compliant safety and documentation, with a track record of improving on-time performance and client satisfaction through route and resource optimization. Focused on developing scalable processes, strengthening team performance, and supporting operational growth in management roles.

EMPLOYMENT HISTORY

EXECUTIVE LUXURY CDL DRIVER Jan 2023 - Present

Jet Limousines / The Driver Provider Phoenix

SCHOOL BUS DRIVER Jul 2018 - Jan 2021

Washington Elem Sch Dist Glendale

STORE MANAGER Apr 2015 - May 2018

No Check Auto LLC Phoenix

NURSING ASSISTANT 2020 - Present

Nursa Phoenix

EDUCATION

AAS IN ORGANIZATIONAL MANAGEMENT Aug 2021 - May 2024 Scottsdale Community College Scottsdale, AZ

The Associate in Applied Science in Organizational Management program is designed for providing leadership and communication skills and techniques for planning, organizing, leading, and controlling business situations. This program also emphasizes procedures for effective resource allocation. A Certificate of Completion (CCL) in Organizational Leadership is fully embedded in this AAS.

Conducts CDL pre-trip inspections and maintains ADOT records to ensure vehicle readiness and safety. Delivers executive passengers statewide with punctual arrivals and consistently high satisfaction ratings. Coordinates with event planners and hospitality teams to align schedules and prevent service conflicts. Optimizes routes using GPS and Groundpad to reduce travel time and improve on-time performance. Operated school bus routes ensuring on-time arrivals and safe transport for students and staff. Conducted CDL vehicle inspections and maintained ADOT-compliant documentation daily. Coordinated field trip logistics with school staff to execute smooth transportation plans. Logged routes, mileage, and incidents in Kronos to monitor route efficiency and identify improvements. Led daily rental operations to maximize fleet availability and reduce vehicle downtime. Implemented vehicle inspection protocols that improved booking accuracy and customer satisfaction. Streamlined maintenance scheduling and vendor coordination to ensure timely service and extend vehicle life. Trained and supervised leasing agents, improving client communication and consistency of service. Provided daily personal care and vital sign monitoring for patient caseload, improving care consistency with measurable results.

Assisted nursing team with medication administration and documentation, reducing charting errors and delays. Coordinated safe patient transfers and mobility support, decreasing fall incidents and injury risk. Educated patients and families on care routines and discharge instructions, enhancing post-discharge adherence. Maintained infection control and sanitation protocols, supporting a safer clinical environment and fewer complications. SKILLS

Microsoft Excel (Skillful), Microsoft Word, Microsoft Access, Team Management, Training. ADDITIONAL INFORMATION

CERTIFICATIONS

Certification of Completion in Organizational Leadership Commercial Driver's License Class B - Arizona Department of Transportation. Passenger, Air Brakes, and School Bus endorsements. License first obtained in 2005.

Certified Nursing Assistant - Through the Arizona State Board of Nursing. Established in 2020.

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