Customer Service Specialist with 10+ Years Experience

Maisha Mathurin

****************@*****.*** ^ 689-***-**** ^ Orlando 32810

Skills

● Data Entry.

● Microsoft Windows.

● Operating Systems.

● Payment Processing.

● Microsoft Office.

● Excel.

● Troubleshooting.

● IT Support.

● Email Support

● Call Center Experience.

● Bilingual ( Creole and English)

● Customer service 10+ years.

● Software Troubleshooting.

● Situational Adaptability.

● Adaptive Learner.

● Multi-tasking

Experience

November 2023 - Current

CONTACT SOURCE - Hybrid - Remote Emails / Call Representative

● Canceling accounts

● Processing refunds

● Notating and data entry

● Deescalating disgruntled customers

● Replying to emails and submitting customer forms October 2020 - December 2021

KELLY SERVICES - WFH - Call Representative (Remote/WFH)

● Technical support for iOS devices

● Troubleshooting while following proper procedures and guidelines

● Repair services

● Staying in compliance

● Data entry

January 2020 - October 2020

ALORICA - 396 Rinehart Rd, Lake Mary, FL 32746 - Call Representative (WFH)

● Taking inbound calls and providing assistance with banking transactions and online banking accounts

● Providing timely and efficient solutions to customer issues regarding accounts

● Providing accurate information regarding banking products and company procedures 2

March 23/2019 - January 2020

ULTIMATE STAFFING - AAA, 1000 AAA Dr Lake Mary, Fl 32746 - Call Representative

● Taking inbound calls for Emergency Roadside Assistance

● Submitting service requests for customers stuck on the road

● De-escalating sup calls

● Insuring customers safety and securing location

● Locating customer location

● Finding safe and properly functioning vehicles for customers Education

August 24/ 2013 - May 15/ 2017

Maynard Evans High School, 4949 Silver Star Rd., Orlando, Fl 32808

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