Front Desk and Scheduling Specialist with 12+ Years Experience
Resume:
RICHARD COTO
Pacifica, California *****
Phone:650-***-**** Email: ***********@*******.***
PROFESSIONAL EXPERIENCE
Sutter Health Care, Burlingame, CA 12/2023 -Present
Unit Coordinator, Perioperative Services
Create patient charts for same day surgery in EPIC
Run and print out daily reports of patient schedules for same day surgery
Create and print out daily staff schedule for OR
Create and print out daily night call staff schedule
Check-in patients in pre-op to prepare for surgery
Create add-on cases in OR for urgent and emergency procedures
Trigger charges for surgery procedures and follow-up with any discrepancies
Stanford Health Care, Stanford, CA 8/2023 – 11/2024
Patient Care Specialist – GI Endoscopy Scheduling
Research & process referrals in scheduling queues in EPIC
Make outbound calls and screen incoming calls
Regularly schedule and confirm critical medical procedures
Route to RN’s prescriptions for patient’s colonoscopies
Message patients with procedure preparation instructions to ensure they are well prepared
Communicate with clinics and doctors requesting cardiac clearances for procedures
UCSF Health, San Francisco, CA 5/2010 - 4/2022
Administrative Assistant III
Front Desk Scheduler at Dept. of Radiology, Children’s Pediatrics and High Risk OBGYN
Checked in patients, scheduled and rescheduled appointments in Epic CRM
Processed triage calls and routed to proper personnel
Transcribed radiology orders
Obtained authorizations for patient visits
Uploaded CD images into Epic CRM for doctor evaluations & analysis
Burned all radiology image scans upon requests
Scanned critical/vital documents into patients charts in Epic CRM via HIPAA guidelines
Made daily phone call reminders for patients who needed to follow strict and vital protocols
SKILLS:
Microsoft Windows & Office 365
Google Docs
Apple iOS
EPIC
EDUCATION
Skyline College, 2010, High-School Diploma. Math, English, Microsoft Office
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