Customer Service & Operations Leader Resume

Willie Gardner

***************@*****.*** 251-***-**** Foley, AL

SUMMARY

Customer Service Specialist with 11 years of experience in resolving customer complaints and maintaining customer satisfaction. Proven track record in team collaboration, leadership, and problem-solving, with strong verbal and written communication skills. Seeking to leverage extensive experience in customer service and operations management to enhance customer experiences.

WORK EXPERIENCE

The Lodge At Gulf State Park Gulfshores, AL

Kitchen Manager Aug 2022 - Present

• Develops and implements kitchen policies, procedures, and quality standards to ensure operational efficiency and high-quality output.

• Oversees daily kitchen operations, including meal preparation, portion sizes, and plate presentation, while managing inventory and ordering ingredients as needed.

• Trains and supervises kitchen staff on cooking techniques, safety standards, and performance strategies, fostering a productive and safe working environment.

• Resolves customer complaints promptly, maintaining a positive attitude and ensuring guest satisfaction at all times. Paula Deen's Family Kitchen Foley, AL

Kitchen Manager Dec 2020 - Aug 2022

• Developed and implemented kitchen policies, procedures, and quality standards, enhancing operational efficiency and ensuring compliance with health regulations.

• Managed inventory and procurement of ingredients, consistently maintaining stock levels to support smooth kitchen operations.

• Motivated and guided kitchen staff by setting clear goals and providing training, leading to increased productivity and improved service quality.

• Resolved customer complaints efficiently while maintaining a positive guest experience, contributing to overall customer satisfaction.

Alorica Pensacola, FL

Operations Supervisor Jun 2013 - Dec 2020

• Implemented standard operating procedures, reducing process lags and enhancing operational efficiency.

• Analyzed production and quality control data to develop actionable solutions, improving overall company performance.

• Supervised and mentored employees, resulting in improved team productivity and career advancement opportunities.

• Resolved customer complaints promptly, maintaining high levels of customer satisfaction and strong relationships.

• Managed daily operations, including scheduling, task assignment, and staff performance evaluations, to ensure optimal productivity.

EDUCATION

Foley High School

High School Diploma, General Education

Foley, AL

May 2004

SKILLS

Workflow Planning • Kitchen Management • Food Safety • Menu Development • Inventory Management • Supply Ordering • Staff Supervision • Cost Control • Quality Assurance • Scheduling • Product Rotation • Multitasking and Organization • High-Volume Dining • Team Collaboration and Leadership • Performance Monitoring • Staff Training and Development • Staff Management • ServSafe Certification • First Aid Knowledge • Cleaning and Sanitation • Verbal and Written Communication • Customer Service • Safe Food Handling • Food and Beverage Management

• Productivity Improvement • BOH Operations • Employee Scheduling • Budget Management • Menu Preparation

• Problem-Solving • Shift Scheduling • Recruitment and Hiring • Operations Management • Policy and Procedure Enforcement • Process Improvement

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