Remote Customer Service Professional

Turquoise Moore

Trenton, NJ *****

***************@*****.*** 640-***-****

Authorized to work in the U.S. for any employer

PROFESSIONAL SUMMARY

Dedicated and highly experienced customer service professional with over 10 years of experience across call centers, healthcare, education, hospitality, retail, and remote service environments. Proven ability to manage high-volume interactions, handle sensitive and confidential information, de-escalate complex situations, and deliver empathetic, professional support. Recognized for reliability, emotional intelligence, attention to detail, and strong communication skills. CORE COMPETENCIES

Customer Service Excellence • Empathetic Communication • Call Center Operations • CRM & Documentation • De-escalation

& Conflict Resolution • HIPAA Compliance • Remote Work & Virtual Support • Account Management • Client Advocacy • Confidential Records Handling • Time Management • Multitasking PROFESSIONAL EXPERIENCE

Customer Service Representative – Bilingual (Remote) TEKsystems / Maximus September 2025 – Present

• Provide inbound phone support to clients, assisting with account inquiries and issue resolution

• Accurately document interactions and report system or client issues using internal tools

• Maintain professionalism, empathy, and clarity while handling sensitive information Remote Customer Service Representative

Alorica (TurboTax) December 2024 – June 2025

• Assisted customers via phone, chat, email, and live video support

• Guided clients through tax-related questions and product usage

• Maintained confidentiality while handling personal and financial information Remote Customer Service Representative

MSN Staffing Network April 2024 – September 2024

• Managed high volumes of inbound calls and emails

• Resolved service issues efficiently while exceeding response-time expectations Call Center Representative

Orencia November 2023 – January 2024

• Utilized CRM software to document and track customer interactions

• Met performance metrics for call quality and satisfaction Remote Customer Service Representative

Navient March 2023 – November 2023

• Managed customer accounts and addressed service concerns

• Maintained calm communication in sensitive situations Customer Service Representative (Remote)

Freedom Mortgage June 2023 – September 2023

• Resolved customer complaints professionally

• Assisted with account and product guidance

One-on-One Aide

Joyce Kilmer Elementary School September 2022 – June 2023

• Provided individualized support to students with behavioral and educational needs

• Implemented IEP plans and communicated with families and staff Call Center Customer Service Representative

Sykes Enterprises October 2021 – November 2022

• De-escalated distressed customers using empathy and active listening

• Maintained high performance standards

Call Center Representative

ETS January 2021 – October 2021

• Resolved customer inquiries and identified process improvements Machine Operator

Medical Indicators Inc. April 2020 – February 2021

• Followed safety protocols and assisted with training new staff Cashier / Customer Service Associate

Macy’s April 2019 – April 2020

• Processed transactions accurately and assisted customers Hostess / Server

Red Robin February 2018 – May 2018

• Provided courteous service in a fast-paced environment Overnight Stocker

Walmart August 2017 – October 2017

• Organized inventory and assisted customers

Dietary Aide

CareOne April 2016 – August 2017

• Assisted with meal preparation and patient service EDUCATION

High School Diploma – Mercer County Community College, Trenton, NJ Some College Coursework Completed

CERTIFICATIONS

Certified Professional Coder

Certified Coding Specialist

Registered Health Information Technician (RHIT)

Contact this candidate