Client Relations and Account Specialist

Alice N Lowery

Rock Hill, SC ***** 803-***-**** **.******@***.***

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OBJECTIVE To secure a challenging position where I can effectively contribute my skills that offer professional growth and employee productivity. Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting. CORE STRENGTHS • Excellent communications skills • Energetic work attitude

• Strong organization skills Strong Customer Services skills for over 20 years

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• Account administration • Customer relationship development

• Microsoft office proficiency • Customer engagement

• Account updating

WORK HISTORY LIFE INSURANCE SALES AGENT 02/2018 to CURRENT Security Natinal Rock Hill, SC

Developed customized insurance plans tailored to client needs and financial goals.

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• Cultivated strong relationships with clients, enhancing trust and loyalty. Conducted thorough market analysis to identify emerging trends and opportunities.

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CUSTOMER ACCOUNT SPECIALIST 01/2022 to 01/2024

Republic Finance

Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.

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• Assist with Loan application

• Analyzed financial data to provide tailored solutions for clients' needs.

• Assist with setting up payments for the customer Provide excellent customer care through daily Transactions, customer inquiries and problem resolution.

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• Managed client accounts, ensuring timely updates and communication on A N

account statuses.

Developed tailored financial solutions to meet diverse customer needs and preferences.

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Collaborated with cross-functional teams to enhance service delivery and operational efficiency.

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Managed client accounts, ensuring accurate documentation and timely responses to inquiries.

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ACCOUNT SPECIALIST (PROMOTED POSITIONS LISTED 05/2006 to 01/2022

)

OneMain Financial (Formally CitiFinancial) Fort Mill, SC One main

Account specialist

debt settlement

Account specialist legal support

Customer service rep 3

Back end collection

Front end collection

• Communicating with Attorneys and tracking their performance and goal Prepare documents for Attorneys to file for judgment in accordance with state laws.

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• Prepare Affidavits to be used in Court

• Assist Customers with payment plans and settlements. Developed and maintained strong relationships with clients through personalized support and effective communication.

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• customer service

Managed customer accounts, ensuring timely responses to inquiries and service requests.

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MEDICAL OFFICE ADMINISTRATOR 09/2004 to 03/2006

Tri County Pediatric Rock Hill, SC

• Maintain office accounts

• Assist with insurance

• File medical records

• Registering new patients

Collaborated with cross-functional teams to resolve billing disputes efficiently.

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Implemented process improvements that enhanced customer communication strategies.

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Managed electronic health records, ensuring accuracy and confidentiality of patient information.

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EDUCATION Associate Degree Business And Science Health Administration 06/2008 American Intercontinental University

Diploma Nursing Assistance

York Technical College

PROFESSIONAL AND

COMMUNITY

AFFILIATIONS

• Citi Women Network- member

• United Way Committee

• Mentor / Mentees

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